Information Systems

Ronnie Chad Johnson

P.O. Box ***, Woodlawn, VA **381

276-***-****

******@*****.***

OBJECTIVE

To obtain a career in web development or the IT Field.

COMPUTER SKILLS

Web Development

• Dreamweaver, CSS, SwiSH, Fireworks, Flash video

• Photoshop, VB.NET

• 8 years experience in web development and design

Software

• Platforms: Microsoft Windows 2000 and XP, Linux/Dual Booting, Mac OSX

• Installing OS

• Music Production/Cakewalk/Garage Band

• Microsoft Office Suite (Excel, Word, Access, PowerPoint)

Hardware

• Installing HDD, wireless cards, video cards, motherboards, DVD/CD Drives, RAM

• Troubleshooting

Networking

• LAN

• Wireless Networking/Security

• Setting up Wireless networks and access points

Tech Support

• Experience in troubleshooting software and hardware problems

• Experience working with customers, assisting with troubleshooting and final products

• Skills in problem solving based on what information is given

• Great communication skills, very attention to detail oriented, people person

• 5-6 years as experience in tech support and troubleshooting (onsite and over the phone)

• Very skilled with online searching for criteria needed

• Great customer service skills

EXPERIENCE

Results/XM Radio

Jan/2009 - Present

Customer Service Representative

• Interact with customers over the phone

• Help with account creation, billing problems and tech support

• Work extensively with web based applications

TEDS

May/07-Jan/2009

Quality Assurance Technician/Automated Tester

• Test software for bugs and errors

• Upgrade databases, deploy links on server for testing

• Worked with customers to continually improve the product and add new features

• Run VB scripts for testing software

• Test software on both PC and Macintosh

• Work with Oracle and MSSQL databases

• Work with spreadsheets and network storage

• Work With Quick Test Pro and Quality Center

• Update scripts as needed for test plans

Comcast Feb/07-May/07

Communications Technician

• Install cable/High Speed Internet

• Service trouble calls and outages

• Ladder and Pole Climbing Certified

• Ability to work with limited or no supervision

• Make decisions about how to install service

• On site troubleshooting of high speed internet and connectivity problems

Infinidev

Lead Content Developer

Jun/06-Aug/06

Infinidev, LLC – Galax, VA

• Design, develop and populate websites for local businesses

• Researched web trends and business ideas

• Provided tech support for clients over the phone

Internship

Jan/06-April06

Montgomery County Government Center

• Troubleshoot email and network problems

• Install and test beta versions of Windows Vista

• Worked with and installed server monitoring software

PC Support

Oct/99-Jan/2008

Pc software and hardware support for personal and family

• Troubleshoot software problems

• Replace and install hard drives, cd/dvd drives, install RAM, replace and install motherboards, video cards, sound cards and floppy disk drives

• Troubleshoot network problems, wireless access point problems, applied security to wireless access points

• Configure modems for internet access, install software for new hardware, configure software for new hardware

EDUCATION

Wytheville Community College Jun/04-May/06

Wytheville, VA

• Information Systems/Computer Programming

• Clubs: ACM, Phi Theta Kappa/National Honor Society

• 2 classes from Associate Degree in Information Systems

Carroll County High School Aug/89-May/92

Hillsville, VA

• High School Diploma

• Clubs: Band, FBLA

HOBBIES

• Web Development

• Wireless Networking

• Music

• XBOX Live

• GPS

• Cell Phones

References available upon request

Contact this candidate