Experienced IT Professional
Resume:
ANIL RAHEJA
Gurnee, IL ****1
Residence: 847-***-****
Cellular: 847-***-****
*********@*****.***
SUMMARY
IT Professional with nine years of extensive IT experience; that has demonstrated success implementing strategic initiatives that improve business functionality with positive results on the bottom line. Skilled Business/Technical Analyst and Project Manager adept at moving into a new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess excellent communication ability, customer support skills, and a strong work ethic.
QUALIFICATION HIGHLIGHTS:
* Project Management
* Trouble Shooting and Problem Resolution
* Financial Reporting
* Implementation – Hardware & Software
* Technical Analysis
* Training and User Support
* Business Analysis
TECHNICAL ENVIRONMENT:
Networking/Telecom: Windows NT 4.0/2000/XP Server NT/2000/2003 Support, Novell NetWare, Cisco Router Configuration, VPN, Networking Topology, Networking Hardware, Networking Diagnostics, PC Hardware Diagnostics, Data Backup, Disaster Recovery, Anti-Virus Utilities, Schematics
Operating Systems: MS DOS, MS Windows 3.x, and Windows 95/98/NT/2000/XP/2003/Vista
Software: Internet software/utilities, Ghost, Power Quest Drive Image, Veritas Backup Exec, MS Office (Word, Excel, Access, PowerPoint), MS Project, Active Directory (Policy Editor), MS SQL Server, Aloha QS and TS Point of Sale software, Micros POS
Languages/Scripting: C++, Visual Basic, VBScript, HTML, pctools, PHP
PROFESSIONAL EXPERIENCE:
Morton’s of Chicago Jan 2003– Jun 2009
(Morton’s The Steakhouse)
Chicago, IL
FIELD SYSTEMS SUPPORT TECHNICIAN
* Supported 2500+ users in MS Windows environment (ex. Windows XP/2000/NT 4.0 and Server 2003/2000/NT)
* Remotely supported over 80 restaurants’ Windows based POS Systems worldwide, provided off-hour support
* Collaborated with vendors for purchasing and support of hardware and software, the installation of equipment for new openings and remodels
* Responsible for project planning and implementation for projects relating to POS & Field MIS systems
* Responsible for maintaining and documenting thorough records on projects(ex. Communications w/ senior staff, project specifications; spreadsheets of inventory, production, and rollouts)
* Responsible for project SOW and reviewing all invoices prior to submitting to AP for processing
* Created, maintained and deployed images for Windows PCs, servers and POS terminals
* Supported and troubleshot network issues for LAN and WAN
* Developed and implemented scripts to automate various processes e.g., end of day reconciliations, Windows updates (WAN, Servers and PCs), and mapping of drives.
* Planned and executed the upgrade/migration of all POS systems in the field from NCR POS to Aloha TS POS; concurrently updated the hardware
* Created and supported a ‘Centralized Database’ for the POS system to control items and prices
* Planned and successfully implemented POS security systems in compliance with, CISP and Sarbanes Oxley
* Worked with Corporate support staff in regards to Financial reporting and Financial reporting systems
* Maintained POS systems and data integrity by evaluating, implementing and managing the appropriate software and hardware solutions(ex Upgrade Windows OS, adding memory, re-imaging PC)
* Created Technical manuals and training guides(ex. POS users manual for Restaurant Managers and Aloha POS Training guide for Server and Manager Trainers)
* Responsible for on-site support for openings and changes in POS configuration
* Supported remote users mobile devices(ex. Blackberry, mobile phones)
CCI Group, Inc. Dec 1999–Aug 2002
(Formerly Javelin Systems, Inc.)
St. Louis, MO
STAGING TECH II / IS ADMINISTRATOR
* Responsible for system installations, hardware and software upgrades, software installation
* Installed/Configured Windows NT 4.0 / Windows 2000 Server/Windows 2000 Advanced Server in LAN/WAN environment to support Internal IS Systems and client systems
* Maintained workstations, servers, and data integrity by evaluating, implementing and managing the appropriate software and hardware solutions
* Troubleshoot and repair of PCs, point of sale systems, and peripherals such as laser, ink, and thermal printers, expansion cards, hubs, scanners, scales, and video systems
* Managed customized database creation/entry department that entered store specific custom database into proprietary point of sale systems prior to deploying to customer location
* Prepared equipment for specific customers by configuring hardware, installing and configuring software, cleaning, burn-in, and packaging
* Provided Level III “Help Desk” Support to field representatives and customers
FIRST NATIONAL BANK OF ST. LOUIS 1998–1999
(Formerly Colonial Bank)
St. Louis, MO
BANK TELLER
* Responded to the needs of banking customers in a retail environment
* Responsible for reconciling daily customer transactions
UNITED STATES NAVY 1995–1997
(Department of Defense)
Norfolk, VA
ELECTRONIC WARFARE TECHNICIAN, PETTY OFFICER THIRD CLASS “E4”
* Operated and maintained information systems relating to radar surveillance systems
* Responsible for providing preventative maintenance on hardware components
* Diagnosed and repaired problems relating to circuit board failure
* Administrative Assistant for Division (including management of division subordinates)
EDUCATION:
Vatterott College, 1999–2000 A.S.–Computer Electronics & Networking
St. Louis, MO
UNITED STATES NAVAL TECHNICAL TRAINING CENTER, 1996–1997
* Technical “A” School for Electronic Warfare
* Technical “C” School for Electronic Warfare Technician
* Petty Officer Leadership Training
REFERENCES AVAILABLE UPON REQUEST
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