Customer Service Sales
Resume:
Deborah Butler, Program Director
West Chester, PA 19382
Re: Utilization Specialist/Full-Time
Dear Deborah Butler,
I am excited to see this Utilization Specialist position available, and I am hopeful for the opportunity to interview with your company.
I recently obtained a Bachelors of Science Degree in Behavioral Health Counseling from Drexel University.
My passion in the addictions field is what makes me interested in this position. I aspire to motivate, inspire, and encourage those people in need to make positive lifestyle changes that will help enhance their quality of life, improve relationships, and increase self-esteem. Through life experience, I have witnessed various loved ones suffer from the disease of addiction. Seeing firsthand what they have gone through, and all of the trials and tribulations that come with being an addict, is the driving force to my entering this career path.
Although I have not yet worked in the field, I am confident in both my education and life experience that I will be a valuable asset to your team in counseling. My compassion, understanding, patience, and desire to assist people are what I consider to be strengths necessary in order to be successful in this line of work. Given the opportunity, I will give all that I have into making a difference in the lives of others.
I am a hard working, ambitious employee who is both reliable and committed to doing my job to the best of my abilities. I am ready and willing to put forth all effort necessary to be successful in this position.
Please call me at 610-***-**** to arrange an interview. Thank you in advance for your time. I look forward to hearing more about this exciting opportunity.
Sincerely,
Jackie Ianovale
Enclosure: Resume
Jackie Ianovale 404 W. Union St. West Chester, PA 19382 610-***-****
******.********@*****.***
OBJECTIVE: To obtain a position with an established and progressive organization that allows me to build on my education and experience and will provide opportunities for future growth and advancement.
EDUCATION:
Drexel University, Philadelphia, PA ~ Bachelors degree in Behavioral Health Counseling
2010-2012(Graduation date, June 2012)
Neumann University, Aston, PA ~ Bachelors degree in Business Administration
2007-2009
Delaware County Community College, Media, PA ~ Completed Associate Degree in General Studies
2002-2004 & 2006-2007
EXPERIENCE:
State Farm Insurance Company ~ 2007-Present
Claim Document Processor (CDP)
• Assist in training all new employees
• Key data and text associated with the content of claim files to include subrogation, salvage information, and medical bill codes
• Provide customer service to State Farm customers and assist them with any questions they have regarding their policy, claim, or anything involving Auto insurance
• Update claim files and make corrections to data input as directed by the claim handler
• Aid in monitoring daily workflow to assure expeditious work processing
• Assist in implementing new or revised office procedures
• Input data of loss report information received from customers
• Answer telephone and direct incoming calls to appropriate associate for handling
• Receive and distribute incoming mail accordingly and process outgoing mail
• Operate a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter, and mailing equipment
• Order supplies as assigned
Marla and John DiCandilo, Glen Mills PA ~ 2006-Present
Mothers’ Help/Nanny
• Caregiver to their three young children (ages 4, 5, & 10)
Grace Ann DiAndrea, Chadds Ford PA ~ 2004-Present
Mothers’ Helper/Assistant
• Assist with employers personal sales business
• Help with housework
• Assist with the children
• Run errands
SKILLS: Computer skills including, Microsoft Word, Excel, and Power Point
REFERENCES: Professional references available upon request
Contact this candidate