SAP Analyst

Professional Profile

Neha Agarwal is a Post Graduate with Master’s degree in Human Resource Management. She has 8 years of HR –IT Consulting Experience.

Presently working with Nokia Siemens Networks in Association with Tieto India as Project Lead-Global HR Team. Previous to NSN she was working with IBM India from 2006 as Program Manager – Global ERP Implementation.

She has acquired quality experience in the field of Human Resource Management in IT Industry. She has proven experience in applying IT solutions as per business requirement to Human Resource Functionality. She has worked extensively on all the core functions in HR which includes Policy drafting and administering processes related to Staffing, Induction, Talent Management, Time Management, Training & Development, HR Operations and Process Consulting for ERP Implementation. She also has good expertise in SAP ERP Implementation, Process Consulting, Project Management, Testing and End User Training.

Neha aspires to establish herself as Subject Matter Expert for HR-IT Solution Implementation and believes in Coaching and Mentoring as a co-worker or Leader.

Experience and Accomplishments

Tieto India: Project Lead: February 2011-Till Date

Project: Global ERP Implementation: Nokia Siemens Networks

Neha is working as a Project lead with the Global Management Team for Global ERP Implementation wherein she is responsible for HR Process Consulting, Change Management, End User Training and Test Management.

Responsibilities:

• Work as a Concept specialist and assist stakeholders with Integration, Improvisation and Customization of Process and Solution.

• Analyse and define the business solutions to technical team and client stakeholders.

•Manages and analyzes business requirements with the ability to prioritize during changes and conflicts.

•Ensure Integration of the changes from Change Management requests are in sync to the process.

•Work with HR and Technical team to create business blueprints, configuration and requirement documents

•Expertise in creating Concept and process related documents

•Review and analysis of documentation, Business Procedures and Functional Specifications.

•Works with the HR End Users and stakeholders for performance and process improvement and work on the feedback with the technical team.

• Escalate issues/risks in a timely manner and ensures optimal utilization of operational and financial resource consistently outperforming set standards

•Define work management processes, effectively communicates with the team/client ensuring all commitments made are met consistently

•Owns responsibility to assign and manage deliverables for a mid-size team

•Identify problem areas and resolve the same logically and independently

•Understands the functional / technical aspects of the application from development and Test perspective

•Create and review test plan and define test execution approach

•Analyze test results to determine overall quality of code under test

• Defect Life cycle Management.

•Mastered in testing for all SAP HR Modules with perfection as per client requirement

•Deeply understands the various testing tools and environments

•Expert knowledge of test management tool - (IBM Rational, Clear Case, Clear Quest)

Work Management:

•Ability to independently estimate project level efforts and schedules

•Own responsibility and manage deliverables for projects at any given point of time along with a team

•Create and review all periodic/ado reports along with presenting to client/stakeholders

•Ability to do root cause analysis and improve turnaround time

•Remains on top of the project capturing all matrices defined, tracking for any deviations and applying corrective actions

•Proactively identify risks associated to the project and come up with workable solutions

•Ability to assist in defining and Improving Process and Procedures.

Team Management:

•Effectively delegate activities within the team and monitors all tasks

•Ensures optimum efficiency and productivity of the team

•Conducts trainings in area of specialization or as per project needs

•Ensures team spirit and constant knowledge sharing within the team

Client Management:

•Responsive to client communication

•Sends regular status updates and escalates issues

•Consulting with customers on issue resolution

IBM India: March 2006- Jan 2011

Program Manager –Talent management: July2008- Jan2011.

Project - IBM Human Resource Management System

Neha was working as an HR Process Consultant in IBM engagements. This is a complex SAP environment with a number of SAP instances and formalized processes for managing change within SAP. She was part of IBM HRMS project where she was responsible as a Program Manager for HR Process consulting and Managing Testing and Production Support of SAP HCM R3 application, Employee Self Service and Manager Self Service Portal applications for IBM India and IBM CEMA Countries.

She assists the client in the selection, implementation, support and end user training of the HR module: Talent Management. She is knowledgeable about payroll, time management, compensation management; portal, self-serve .She used her consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the client's business environment in order to achieve organization expected business results. Her role included Process consulting, change management, Employee Engagement, Implementation planning, fit analysis, Resource Management, Training Identification and post-implementation support. As a consultant she resolved configuration and functional business issues across the various HR modules. She was also responsible for preparation and updating of Business Blueprints, Business Process Procedures. She had a key role in Integration and User Acceptance Testing as in: Preparation of Test cases, User Stories and Acceptance Criteria Vis a Vis the Business Functionality and Review of Test Results.

She Elicit business HR requirements, solution definition and communicate between IT and business customers, understands organization’s existing System and Process. With her Ability to apply Business Knowledge she analyzed the Impact of Key Business Drivers, demonstrated Business Acumen, Identified opportunities that will add value to the customer. Assess customer needs using a structured requirements process (gather, analyze, document and manage change) and help identify business priorities. Collects and documents a customer’s business requirements. Investigates, resolves and escalates issues and Document discussions and agreements.

As a project lead she was also responsible to manage a 20 member team which includes responsibilities of People Management, Coaching, Mentoring and Training.

Application Consultant-SAP HR: November 2006 to June 2008

As a SAP HR Consultant for Personnel Administration, Organizational management and Reports She have been involved in following activities:

• Process Knowledge Transition from Business Blueprint Team.

• Coordinating between Configuration Team, Business Blueprint Team and Business Team.

• Administering the SAP HR system, configuring the system and users as part of Configuration.

• Involved in full life cycle of the project.

• Configured actions, features, info groups, screen modifications, Menu Design, Screen Header modification and Dynamic Actions.

• Gathering and finalizing Business Blue Print and Business Process Procedure.

• Involved in preparation of Functional Specifications for reports.

• Identifying the Business Process change and follow up change requests.

• Finalizing Authorizations with the Business Team.

• Preparation of Test documents and configuration documents.

• Development of Enterprise structure, Personal structures, Payroll Area, to fit organization needs including personnel area, personnel sub-area, employee group and employee sub-group.

• SPOC for India & CEMA Reporting

• Creation of functional Specification Document for India Custom Reports.

• Worked with the Client and development team for the Development and configuration of reports.

• SPOC for RTVM for India and CEMA PA and Change request requirements

• Creation of Acceptance Criteria and Mapping with System and business requirements

• Creation of system requirement and Acceptance Criteria for the change orders.

On boarding lead: March 2006- November 2006

• Conducting and organizing the New Employee Orientation Program for all India New Hires. This Program gives a complete insight to new joiners about IBM- it’s Strategies, Offerings and Business

• As a lead and facilitator for the Induction program, I’m involved with handling a large number of new employees, time management, addressing employee issues/concerns.

• Single point of contact for all new hire with regard to issues relating to HR

• Involved with the India, implementation plan on effectiveness of On-boarding and Orientation/ Induction program for new hires.

• Involved in compliance testing in Employee documents and inter functional monthly audit

• Reporting the deviations in process on documentation and follow up for closure and facilitating the timely HRIS/Payroll updates/Reference Check.

• Handling Payroll Advices on Salary Advance, Project Trainee and Consultant and maintaining a master tracker for New Employee data across India.

• Drafted the On boarding Process Chart and involved in the SACA process review.

• Handling Pre-boarding, On-boarding and Post- boarding for new hires, which included joining formalities, briefing on ‘Connections’- mentor program, general navigation through the company- intranet, getting onboard checklists. In this period have on boarded 10000 and above employees and have also addresses their queries on their initial days in IBM.

• Organized & Conducted on boarding for Onsite Employees and Campus Recruitments and On boarding.

• Being up to date on HRIS process for Regular, FTH, Campus & BTO Joiners Personal files. Handled huge volumes approx 2000 of joiners every month and their records are checked for compliance and complete information.

• Provide End-to-End Compliance Report of On boarding to Workforce management, which covers all aspects and control points of the on boarding Process.

• Hiring Coordination for Java, C, and C++ Competency by connecting candidates and interviewers, and ensuring documents are complete for PDM (final) round of interview and reporting the head count to Hiring managers. Handled huge numbers during walk in and AMS Refer Easy Program.

• Played active role in streamlining the process of all 3 wings of on boarding (Pre-On boarding, Induction, Post On boarding).

• Working on Recruitment Process and different databases.

Pre MBA Employment Details:

Hutchison Essar India ltd. (BPO Division)

• Worked for a year as an HR Executive and was involved in all the HR processes and policy making.

• I had hands on experience to recruitment practices for all levels of with opportunity to institutionalize HR systems that enhanced efficiencies of the Recruitment function in a growing & evolving Organization. (Transition from Essar-Hutch)

• Instituted practices for screening, recruitment & selection of desired profiles.

• Close operational exposure to best practices in sourcing of talent as well as selection at two ends of the Recruitment & Selection spectrum.

• Worked in areas like Induction, Performance Appraisal, Training and Development, Compensation, Counselling, Welfare & Personnel Record Maintenance, Exit Process and Employee Relations.

K. G. Denim Ltd

• Worked for a year as an Executive – Administration/HR and was involved in the Recruitment Front- Screening, and Preparing Job Description and Database Management.

• Involved in Monitoring Attendance, Leave Record Maintenance of Personnel and Official Files.

• Played active role as an Employee Relations person.

• Conducted Soft skills trainings for the middle management.

Projects:

• IDBI Bank Limited, Mumbai, OD intervention (Training & Development) viz. Assessing Training & Developmental needs, Design and Develop Training Modules-Employee Induction Training, Training Calendar, Co-ordinate Training Programs, Assess Post Training effects.

• Designed Assessment Centre for Management Trainees with Bayer Group.

Trainings:

• IBM SAP HR Certification Training

• Agile SCRUM and RTC Training

• QPACE-A quality Initiative

• GENO and Lean Implementation

• Quality Centre Training

Education and Background

Post Graduate Diploma in Human Resource from ITM Business School, Mumbai, 2006

A unique residential program which included study of HR in ITES Sector and gave an overview of HRIS –ERP process management.

B.A. in Economics Honours and Psychology, 2002

Contact this candidate