Customer Service Management

Kyle Work

*** *********** ** - *******, ** *****

********@*****.*** - 440-***-****

Objective

To obtain full time employment

Work Experience

HAZMAT Logistics Support Coordinator

Lorain County Emergency Management Agency and Homeland Security -

Elyria, OH

Began volunteering with Lorain County Emergency Management Agency in 1998 washing trucks and now hold title as Lorain County's HAZMAT Logistics Support Coordinator. Currently attending fire school. Responds to various emergency scenes with the mobile command and hazmat units including SWAT, fire, bomb, hazmat, USAR team, and diplomatic visits (President Obama). Operates base station radio equipment in the county emergency operations center and mobile radios in county vehicles. Assists with the operation on the Lorain County Incident Management Team.

Crew Trainer

McDonalds Restaurant -

Amherst, OH

September 2006 to December 2010

Trained with customer service skills, shipping and receiving, cashier, and carrying on multiple responsibilities at once in a specialized time frame.

Education

Management System

Cuyahoga Community College -

Parma, OH

2009

Additional Information

SKILLS: Familiar with and capable of operating two way public safety radio systems consisting of simplex, repeater, VHF/UHF, and the MARCS radio systems (both mobile and base station) and radio interoperability. Fire Department operations, including vehicles, on scene operations and MABAS response systems. Computer skills include Microsoft Word (35 words per minute) and PowerPoint. Driver for the Lorain County Office of Emergency Management and Homeland Security (Mobile Command/Communications Unit and Hazardous Materials Response Unit).

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