Manager Data Entry
Resume:
Gwendolyn Blacknall
¬¬¬¬¬¬ *** Thunder Bird Drive
Lusby, Maryland 20765
SUMMARY OF QUALIFICATIONS
Motivated self-starter with experience in Case Management, and Customer Relations. Currently pursuing a MS in Human Services. Proven ability to work with difficult situations and provide a high level of service to clients.
EDUCATION
Master of Science in Human Services, specialization in Addictions Expected 2013
Capella University, Minneapolis, MN
Bachelors of Science in Criminal Justice 2009
American Intercontinental University,
Hoffman Estates, Illinois
RELEVANT COURSEWORK
Justice Studies Course work
Theories of Criminal Behavior
Critical Thinking
Report Writing
Juvenile Justice System
Criminal Law
Drugs and Drug Abuse
Psychology Coursework
Psychoanalytic Theories of Personality
Psychology of Personality
Adolescent Psychology
Abnormal Psychology
Human Sexuality
Ethics
Victimology
WORK EXPERIENCE
Madley Foundation Washington, DC
Crisis Support Specialist 8/2006 to Present
• Worked closely with individuals with mental health needs
• Conducted Intake and admissions
• Coordinated Outreach and referral Services
• Maintained records documentation and monthly reports
• Compiled and updated all records and weekly statistics reports verifying information to determine which programs and resources clients would be eligible for.
• Explained programs, rules and regulations of the residential facility.
• Compiled reports and collected data
Arlington County Detention Center Arlington, Virginia
Good New Prison Ministry - Volunteer 1/2006 to 7/2006
• Held group discussions for women on spiritual matters.
• Held counseling sessions with women on how to better their life with a relationship with God.
• Provided leadership skills by keeping the women on target during discussion
• Implemented critical thinking skills by helping the women consider better alternatives to impact and change by using material like the purpose driven life books and articles.
• Provided insight and direction to women as needed when discussion got of target and needed structure.
Department of Correction Fairfax, Virginia
Office Assistant 7/2006 to 9/2006
• Prepared, maintained, and closed files of inmate’s releases and entry documents.
• Entered data entry information daily on clients in the criminal justice system.
• Filed and prepared reports for Probation Officers and routed reports and Court documents
Christian Way Baptist Church Falls Church, Virginia
Resource Manager - Volunteer 12/2003 to 11/2007
• Responsible for intake of client information to determine eligibility for programs.
• Crisis intervention and referral – provided clients with resources by providing food, clothes and toiletries from the churches food pantry.
• Record keeping of services that were provided and analyzing records to refer them to other services and organizations that would be beneficial to them.
• Assisted clients in completing applications for jobs.
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