IT Admin
Resume:
Michael Frazier
*** **** *** ******* ****, B* • Mineola, New York 11501
******@**.***
An accomplished technology Professional with vast computer experience with demonstrated success developing and implementing technology strategies that improve business functionality. Track record for successful completion of complex initiatives, leveraging more than Ten years of experience within technology field.
PROFESSIONAL EXPERIENCE
Polar Electro Inc. – Lake Success, New York
Network Administrator 2003 – 2009
• Responsible for Administration of Lotus Notes/Domino Email 6.5
• Microsoft Certified Technical Specialist ( MCTS )
• Comptia Network Plus Certified
• Comptia A Plus Certified
• SAP installation, user accounts and Implementing Roles and profiles.
• Responsible for ICverify credit card transaction server version 3.1
• Arcserve Brightstor Backup software version 11.5
• Tape library installation and maintenance (Overland and Quantum).
• Windows Server 2003 Administration and Microsoft server 2000 administration.
• Maintained Active Directory for various clients: Creating user accounts, profiles, security policies and alike
• Built, configured, and maintain HP Proliant Servers.
• Nortel Phone System TM and CallPilot Voicemail Administration option 11c- adding changes and menus.
• Nortel Phone System Symposium and CS1000 Administration.
• Configured, and maintain company’s Laptops and perform configuration changes using VNC and Netmeeting.
• Configured, and installed UPS Powerware Management software for all servers.
• Install and maintain Antivirus products from Fsecure Server.
• Managed companies wireless network.
• Installed and configured multiple wireless access points which allow secure access to our network (Cisco Aironet 1200 series Access Points).
• Worked with Cingular and Verizon managing Company Blackberry Cell Phones.
• Video conferencing (Tandberg).
• Successfully negotiate with vendors for software and hardware products while staying within budget restrictions.
• Personally introduce new users to the network, familiarizing them with company policies and procedures.
• Training remote users at our other offices.
• Storage Area Network installation, configuration and maintenance specifically HP MSA1000.
• Ghost Solution Suite 1.0 or 1.1 and update Ghost Solution Suite 2.0
• Numara Track-It version 6 software.
• Manage and track inventory for hardware, software, and lease agreements
• Scanning and administering server for Bioscrypt Finger Print version 2.0
Polar Electro Inc. – Lake Success, New York
Helpdesk/Technical Support 1998 – 2003
Provide technical support to all end-users for major, national distributor of heart rate monitors.
Answer inquiries and identify software problems. Relay detailed instruction to ensure proper use of software, all product line features and high-end equipment. Communicate with diverse client base including universities, public schools, large retailers, medical institutions and private consumers.
Automobile Club of New York – Garden City, New York
Customer Service Representative 1997 – 1998
Handled road service calls for AAA Club. Informed members of benefits and provisions.
Compiled customer billing. Dispatched calls to towing department.
Tops Appliance City – Westbury, New York
Customer Service/Technical Support 1993 – 1997
Installed hi-tech audio and visual equipment for residential and commercial purposes.
Provided end-user instruction and support for all computer, electronic and telecommunication systems. Programmed cellular phones, assisted in marketing upgrades and after-sale items.
EDUCATION
Briarcliffe College – Bethpage, New York
Associate in Occupational Studies, May 2003.
Major: Networking and Computer Technology.
Experience and Training:
Lotus Notes 6.5
Windows server 2003
Active Directory
Windows XP/Vista
Icverify Version 3.1
Nortel Phone System Call Pilot option 11c
Brightstor Backup System version 11
Goldmine Version 6.5
Contact this candidate