Customer Service Software

Thomas Evan Hicks

**** ******** ****

Burke, VA *2015

***************@*****.***

703-***-****

Objective:

To obtain a position as a Desktop Support Technician that will allow me to utilize my strong customer service skills, management skills, and ability to work well with others.

Education:

Bachelor of Business Administration/Management, August 2009

Virginia Commonwealth University (VCU), Richmond, VA

Major in Business Administration/Management

Experience:

United States Supreme Court, IT/Deployment Specialist Washington, D.C. 08/10 - Present

•Migrate workstations from Windows XP to Windows 7 Pro operating system for court employees

•Create Image of employee’s pc’s by performing Symantec Ghost Imaging for the US Supreme Court secured workstation deployment

•Provide removal of all previous workstations and printers. Install new workstations, printers, and software

•Troubleshoot any technical issues that arise.

•Add/Remove users, reset passwords, update Active Directory

•Developed a new inventory system

•Maintain a network database detailing all incoming and outgoing court inventory (InUse)

Virginia State Bar, IT Specialist Richmond, VA 08/07 – 11/09

•Sustained a company wide integrated network program which made legal information more readily accessible – Integrated Bar Information System (IBIS)

•Updated IBIS daily in accordance with public and company employee requests

•Assisted the Information Technology department with help desk requests

•Provided daily IT support and problem solving to company employees

•Constructed/Setup new computers for employees, installed all necessary programs, installed network printers

•Interacted with the public in response to requests for information

•Performed tasks pertaining to legal work and office organization for a variety of departments

Certifications:

•CompTIA A+ Expected 08/11

Skills:

Computer Related:

•Proficient in all Microsoft Suites, Windows 2003, Windows XP Professional Vista and Windows 7 Professional, Adobe Creative Suites, Active Directory, Symantec Ghost Imaging Software, Symantec/Norton/Trend Micro Anti-Virus Software, Symantec BESR & SRD, Wipe Disk Software, WAN & LAN, Familiar with Help Desk Ticket Tracking Software (Footprints), Technical Writing

Leadership Experience:

Sports Related:

•Founded the Christopher Newport Club Lacrosse program

•Captained the Virginia Commonwealth University Lacrosse Program for 2 years

•Played for the Virginia Commonwealth University Lacrosse Program for 4 years

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