Engineer Customer Service

DOUGLAS R. MILLER

**** ***** ****** *****: 313-***-****

Dearborn Heights, Michigan 48127-1638 d6iwau@r.postjobfree.com

CAREER SUMMARY

A Senior Engineer with 15 years of experience with Tier 1 automotive suppliers. Demonstrated success in design, development, documentation, prototyping and launch support. Reputation for thoroughness, attention to detail, product knowledge and integrity. Excellent writing skills in the development of technical documents and job instructions. Received a patent for a diagnostic relay.

PROFESSIONAL EXPERIENCE

YAZAKI NORTH AMERICA, Canton, MI 12/1993 – 10/2008

Tier 1 supplier of automotive electrical systems.

Senior Engineer

Application Engineer for General Motors Business Unit 01/ 2005 – 10/2008

Documented engineering changes by maintaining and updating various wire harness drawings.

• Instrumental in successful drawing conversion from CADDS5 to CAP-H format. New system allows for automatic data transfer, thus reducing errors.

• Addressed and quickly resolved issues and concerns from manufacturing plants, resolving most issues in one day or less.

Design / Development Engineer, DaimlerChrysler Business Unit 08/1999 – 01/2005

Designed, developed, documented and prototyped wiring harnesses for various projects with DaimlerChrysler’s Liberty and Technical Affairs Group. Projects included Dodge Ram Hybrid Truck, Dodge minivan with 42 volt electrical system, Apollo 2 dual engine vehicle, Dodge ESX3 Hybrid sedan, JSX Scalable Modular Architecture vehicle, and Dodge Hybrid minivan.

• Invented a diagnostic relay for use by service technicians, which led to a patent ( U.S. Patent # 6,563,408 ). Diagnostic relay allows technician to perform electrical checks for a circuit without having to disable the circuit, thus saving valuable time.

Development Engineer, Core Business Unit 06/1996 - 08/1999

Performed manufacturing evaluations for new processes at the plants. Co-chair of Chrysler Supplier Cost Reduction Effort ( SCORE ) Tech Club for miscellaneous harnesses.

• Developed and prototyped Pre-Production wiring harnesses for vehicle testing in the 2001 Chrysler European Diesel Minivan.

• Wrote and edited various articles for the “Book of Knowledge” - an internal online training system to educate and mentor new employees.

• Conducted Part Submission Warrant ( PSW ) ensuring accurate part submissions from component suppliers, preventing erroneous parts from reaching final plant buyoff.

• Submitted many cost reduction ideas to the design engineering community for optimization of harness designs for a savings of $107,200.

YAZAKI NORTH AMERICA (Continued)

Design / Development Engineer, Chrysler Business Unit 12/1993 – 05/1996

Designed, developed and documented the instrument panel and climate control wiring harnesses for the 1996-1998 Chrysler minivan. Provided launch support for wiring harnesses in the 1996-1998 Chrysler minivan at two assembly plants.

• Reduced errors up front requiring fewer design changes, allowing valuable time to assist other engineers. Attained a high level of customer satisfaction.

SUN TECHNICOM

( ACQUIRED BY SPX SERVICE SOLUTIONS ), Dearborn, MI 04/1993 – 08/1993

Supplier of automotive technical service literature.

Diagnostic Engineer

Derived simplified and concise schematics for various automotive electrical sub-systems. Wrote procedures for service technicians to use in tracing electrical system problems. Utilized schematics and procedures in publication of service manuals for the 1994 Ford Aspire, Probe, Escort with 1.8L engine, and Mercury Villager.

HANDY ANDY HOME IMPROVEMENT CENTERS, Livonia, MI 11/1989 - 04/1993

Retail supplier of home improvement products.

Plumbing Sales

Assisted customers with plumbing problems by obtaining information through questioning and listening. Recommended a course of action and supplied proper parts needed for repairs. Ordered and stocked various plumbing items.

• Received Handy Andy’s “Service from the Heart Award” for outstanding customer service.

EDUCATION

Bachelor of Science, Automotive Engineering, Western Michigan University 1989

Kalamazoo, MI

• Senior project: redesigned, built and tested a prototype bilge ventilation fan unit for the Attwood Corporation of Lowell, MI. Prototype was 154% more efficient than the current production model.

Associates in Science, Electronics / Robotics Technology, 2005

Henry Ford Community College, Dearborn, MI

Certificate of Achievement, Industrial Drafting – CATIA V5, Release 19 2010

Henry Ford Community College, Dearborn, MI

PROFESSIONAL DEVELOPMENT

Applied Experimental Design, Schoolcraft College

Basic Electronics for Non-Electrical Engineers, Lawrence Technological University

2-D Barcoding Symbology Workshop, Automotive Industry Action Group ( AIAG )

Microsoft - Word, Excel and PowerPoint

INTERESTS

Automobiles, small engines, and home repairs. Fixing things in general.

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