IT Support

Location:

Birmingham, AL, 35242

Posted:

August 20, 2008

Contact this candidate

Resume:

John H.Wright, III *** Brook Highland Lane

************@*****.*** 256-***-**** Birmingham, AL 35242

OBJECTIVE

A challenging Information Technology, Software Engineer, or Programming position in an established organization where my energy, enthusiasm and customer first attitude will be fully utilized.

PROFESSIONAL EXPERIENCE:

DataPerk, Mountain Brook, AL 1/2008 - Present

Tech Specialist

Helpdesk Support and Management Services Support

• First point of contact for N-Able Managed Services.

• Hands on technical support both on-site and remotely.

• Helpdesk support on a variety of OS’s including Windows XP, Vista, and Server 2003.

• Tutorial creation for clients.

• DSL/Wireless Installation and Configuration for business as well as residential.

• Installation and configuration of new workstations and file servers.

• Virus/malware removal.

• Installation and termination of CAT-5e.

Teletech Fairfield, AL 10/2007 – 1/2008

Front Line Agent

• Certified HP Helpdesk Support for Desktop, Laptops, and Accessories for Windows Vista and XP Operating Systems.

• Supported Snapfish calls on an as needed basis.

American Promotional Events (TNT Fireworks) Florence, AL 9/2005 – 9/2007 IT Intern Helpdesk Support Level I & II

Past Assignments (9/05 – 9/07)

• Provided hands on desktop, phone and server support for 35 remote offices and warehouses including over 300 employees.

• Troubleshot multiple software applications including Crystal Reports, Adobe Acrobat, Workflow, ScanSnap, Citrix Metaframe, Microsoft Office applications, VIP DocManager, E1, Ascent Capture, and Image Batch Manager.

• Prepared new laptops and desktops for company employee requirements.

• Installed network for remote office in Ocala, FL.

• Supported the Data Center move from Tacoma, Washington to Florence.

• Converted user mail accounts from Pop3 to exchange server.

• Supported returns in the field in Oklahoma City and Little Rock, AR.

Wal-Mart Muscle Shoals, AL 2/2001- 6/2005

Customer Support and Stocker

EDUCATION

University of North Alabama, Florence, AL 5/2007

Bachelor of Business Administration, Computer Information Systems.

• Developed Website in MIS class for Northwest Alabama Safeplace.

• Project Manager for developing website for UNA College of Business.

SKILLS

Operating: Microsoft Vista, Microsoft Windows 2003 Server, Microsoft Windows 2000 Advanced Server, Windows XP Professional, Systems: 2000 Professional, 98, Apple Mac OS X.

Hardware: Knowledgable: Workstations, Laptops, Tablets, Servers, Nics, Hubs, Check Scanners, and Printers.

Familiar with: Polycom Video Conference, I5, Wireless Cards, Blackberry.

Software: Microsoft - Exchange Server 2003,5.5, 5.0, IE, Office (Access, Excel, Outlook, PowerPoint, Projects, FrontPage, Publisher, Visio, Word, Streets and Trips), Crystal Reports, FAS(Sage), GlobalSoft, IBM ISeries, Kofax Image Control, Netscreen, NetVault, Citrix Metaframe, Adobe Acrobat, Photoshop, Oracle clients, Ascent Capture, MySQL, SQLPlus, ERwin Data Modeler, ScanSnap, VIP DocManager, Workflow, E1, Image Batch Manager, Remote Desktop, NetMeeting, JCreator LE, JDeveloper, Symantec, McAfee, Avast, Sophos, AVG, BitDefender, TrendMicro, Nero, Attendance Enterprise, ShellNet, GoToAssist, Autotask, N-Able Managed Services.

Programming: Visual Basic.Net, C++, HTML, Java, SQL, and Oracle.

REFERENCES

Erik Bergstrom

Network Administrator

American Promotional Events

4013 Helton Dr.

Florence, AL 35630

256-***-**** ext. 376

256-***-****

Shella Bernauer

CFO

American Promotional Events