QA Analyst/ Developer

SANDYA BANDARU

E-mail: **********@*****.***

Ph#: 301-***-****

CAREER OBJECTIVE

Seeking for a challenging career in a competitive and growth environment where my academic knowledge and the experience as a motivated team leader from the field of customer service with good communication and interpersonal relation skills along with my enthusiasm can be effectively utilized towards the development of the organization.

SUMMARY

• Associated with Retail Banking and Corporate Banking for 3 and half years. Expertise in handling wide range of assignments involved in Credit Card operations.

• Good analytical skills, ability to work on own besides being a valuable and contributing team player.

• Quick learner with ability to work unsupervised or as a part of team to achieve objectives.

• Good Analytical, Presentation and communication skills.

• Honest, Humble, Sincere and a Hard Worker with a high level of integrity.

• Gained computer knowledge in C, C#, .NET Technology, SQL Server, Microsoft SharePoint

EDUCATION

Bachelor of Technology in Electronics & Communications from Jawaharlal Nehru Technological University, Andhra Pradesh, India. (1998 – 2002)

Board of Intermediate Education in Mathematics, Physics and Chemistry (1996 – 1998)

School of Secondary Education (1995 – 1996)

TECHNICAL SKILL SET

SharePoint Technologies

Microsoft Office SharePoint Server 2007, SharePoint Portal Server 2003, WSS 3.0/2.0, SharePoint Designer 2007

Programming Languages

C#, XML, Java Script, C

Web Technologies

ASP.Net, HTML, DHTML

Database

SQL Server 2000/2005

Tool

Crystal Reports, Active Directory 2003

Configuration Management Related

MS Visual Source Safe 6.0

Office Technology

MS Office InfoPath 2007

Web Server

IIS 6.0

Operating System

Window 2000/NT/XP/2003/Vista

CERTIFICATION & TRAINING

• Trained in .NET Technology

• Trained in Quality Assurance Testing

• Trained in MOSS 2007 & Microsoft VSTO.

• 70-542 - Microsoft Office SharePoint Server 2007 Application Development.

• 70-536 – Microsoft .NET Framework 2.0 – Application Development Foundation

• 70-528 – Microsoft .NET Framework 2.0 – Web-Based Client Development

PROFESSIONAL EXPERIENCE

ICICI Bank Ltd - Hyderabad, India (2004 – 2007)

One of the largest banks in India which offers a wide range of banking products and financial services.

Customer Service Representative: (2004 – 2006)

Provided the voice, correspondence as well as e-mail support to the customer queries related to credit cards.

Handled the calls effectively with no escalations.

Provided quick resolutions to the customers.

Took an extra step and tried my best to gain the satisfaction of the customer.

Also handled the responsibility of storage and retrieval of customers communication.

Associate Manager: (2006 - 2007)

Handled a team efficiently for the credit card operations.

Handled service issues of the corporate clients of ICICI Bank.

Implemented new strategies for the extension of the services of the bank.

Analyzed the survey reports and introduced new development plans for the first time resolution of the customers query.

PERSONAL INFORMATION

Date of Birth: 07/29/1981

Marital Status: Married

Nationality: Indian

Type of Visa: H1 B

Contact this candidate