Customer Service Representative/ Nurse/ Mental Health Therapy Aide

845-***-****•*********@*******.***

Roselene Santiago

Objective: To obtain a position that allows me to grow and learn.

Experience

*/**** - */**** *************** USA Clearfield, UT

Inbound/Outbound Customer Service Reperesentative

Called General Community Using A Telephone And Computer And Sold Telephone

Options

Offered Technical Support, Dealt And Resolved Customer Complaints, Upsold

Services, Maintained Customer Relationship With Said Company Trough Customer

Retention

3/2004 - 6/2004 DRG Telemarketing Pomona, NY

Appointment Setter

Offered Chiropratric Appointments For Chiroprators To General

Community Using Telephone And Computer

11/2005 - 12/2005 Boscov Nanuet, NY

Customer Service Representative

Answered Phones, Fax, Gift Wrapped, Dealt And Resolved Customer Complaints,

Made Cash And Credit Card Transactions Through Register, Directed Customers

To Correct In-Store Departments

7/2006 – Currently employed Rockland Psychiatric Center Orangeburg, NY

Mental Health Therapy Aide/Front Desk Attendant

File, Answer Phones, Set up Schedules, Data Entry, Enter in Time Sheets,

Faxing

Adl Assistance: Showering, Feeding, Clothing Patient, Combing Hair,

Observations of Levels

Take Vital Signs, Taking weight, Restraining When Necessary, Mentor,

Counsel, and Mediate

10/2010 - 5/2012 Palisades Center Mall West Nyack, NY

Security Guard

Patrol Interior Common Areas of Mall, Patrol Exterior of Mall with Mobile

Patrol Interior with Segway, Give Directions in a Courteous Manner

6/1999 – 8/1999 Mayor of Chestnut Ridge Chestnut Ridge, NY

Assistant Secretary

Data Entry

Filed

Used Dictaphone

Summary of Qualifications

Microsoft Word, Excel, Power Point, 50wpm

Dictaphone, Internet Knowledgeable , Security License

Completed CNA Course

Education

9/2011- Currently Attending Rockland Community College Suffern, NY

Currently Working Towards Assosciates Nursing Degree

Phi Theta Kappa National Honor Society GPA 4.0

6/1998 - 5/2000 Fordham University Bronx, NY

Completed 60 Credits

9/1995- 6/1998 Spring Valley Senior High School Spring Valley, NY High School Diploma

References

References are available on request.

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