Information Technology

QUALIFICATIONS PROFILE

Technically sophisticated, highly motivated, and dynamic professional powered with progressive years of experience in network administration, engineering, system security, and advanced user technical support. Possess stellar reputation in creating unique strategies to optimize operational efficiency and elevate productivity, while reducing cost. Show remarkable ability in delivering simultaneous large-scale, mission-critical projects within time, quality, and budget constraints. Accustomed to working and establishing productive relationships with people of diverse cultures and organizational backgrounds to provide innovative technical solutions and ensure utmost client satisfaction. Extremely capable to multitask in fiercely competitive, team-oriented, and fast-paced environment.

CORE COMPETENCIES

- System Security and Integration

- Network Installation and Administration

- Infrastructure Planning and Implementation

- Project Management and Operations

- Technical Support and Troubleshooting

- Leadership, Training, and Team Building

- Articulate Oral and Written Communication

- Quality Assurance and Process Improvement

- Time Management and Prioritization

- Superior Interpersonal and Presentation Skills

- Problem Resolution and Decision Making

- Organized with Strong Analytical Abilities

TECHNICAL PROFICIENCIES

- Microsoft Operating Systems | MS-DOS

- Microsoft Windows Server 2003 | Microsoft Office Suite: Excel, Access, Word, and PowerPoint

PROFESSIONAL EXPERIENCE

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NETWORK SPECIALISTS, CONTRACTOR - FOX NETWORK SPECIALISTS, DENVER, CO 2008–PRESENT

Install, configure, and support the organization's local area network (LAN), wide area network (WAN) and ensure continuous network availability to all system users. Utilize HelpBox and Spiceworks ticket tracking in monitoring completed work and Windows Small Business Server 2003 in implementing servers. Answer clients’ questions and resolve computer problems in person, over the telephone, or from remote location.

Major Accomplishments:

- Conceptualized print shares, managed users in active directory, and applied group policy objects

- Played a vital role in implementing CSVDE files easily for Active Directory using Excel

- Proactively monitored server performance and security for small temporary locations

- Maintained server reliability using network monitor, event viewer, and performance logs

- Ensured proper security and permissions using NTFS, Group Policy, and ACLs

CUSTOMER SERVICE AGENT III (COMMERCIAL WINBACK) - DISH NETWORK, THORNTON, CO 2001–2008

Interacted with customers to provide information in response to billing and technical issues. Built and cultivated long-term quality client relationships to provide satisfaction as well as to generate referrals and repeat business.

Major Accomplishments:

- Greatly surpassed customer retention goals by 20% to 30% in 2008

- Recognized every month for demonstrating exemplary performance and for ranking among the top 15% customer service agents of the call center

- Significantly reduced call backs by providing one call resolution to customers as well as customer churn through sound judgment

ASSISTANT MANAGER - BLOCKBUSTER VIDEO, THORNTON, CO 1998–2001

Administered financial business activities as well as reconciliation and deposits to measure productivity and goal achievement as well as to determine areas needing cost reduction and improvement. Spearheaded customer service representatives, prepared worked schedules, and delegated specific duties. Assumed responsibilities in processing incoming inventory along with all existing inventory.

Major Accomplishments:

- Promoted to Assistant Manager through demonstration of outstanding performance, dedication, and efficiency

- Overachieved expectations for a period of 12 months

CERTIFICATIONS

- Currently enrolled in the CCNA Certificate Programs: Expected Completion: March 2009

- Microsoft Certified Systems Engineer (ID#: 6703278), LeaderQuest: 2008–2009

- CompTIA A+ Technician and Security+ (ID#: COMP001008290827)

- Coursework in Computer Networking, Front Range Community College, 2000–2001

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