Software Engineering Manager

SAJAL DAM

*** ******** **, *******, ** *****

********@******.****.***; 704-***-****

QUALIFICATIONS SUMMARY:

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An enthusiastic professional with substantiated successes in managing software development, IT strategy, and consulting services. A leader with a proven ability to prioritize business needs and implement creative solutions. Committed to exceeding organizational goals by cultivating a learning culture, improving business processes, strengthening customer relationships, and fostering collaborative environment. Recognized for greatly improving the cohesion and productivity of cross-functional and cross-regional teams. Passionate about helping others in every possible way.

SELECTED ACCOMPLISHMENTS:

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* Received Award of Excellence in Leadership from Microsoft Chairman and CEO

* Received a managerial effectiveness rating 21% higher than Dell’s worldwide average

* Authored three popular database books: www.amazon.com/gp/product/customer-reviews/159*******

PROFESSIONAL EXPERIENCE:

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TOMOTHERAPY INC., Madison, WI (2007 - 2009)

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Software Engineering Manager, Product Development

Led software development of company’s key product for cancer treatment using advanced computing and clinical techniques. Mentored 2 junior managers and directed 13 highly professional software engineers and doctorates to manage the development of high quality software for a FDA-regulated life-saving device.

* Fostered multiple key improvements for different stages of software development to increase productivity, decrease risk, and improve software quality by implementing best practices such as Wideband Delphi estimation, prioritized feature backlog, and Agile processes for project management and tracking. RESULTS: Led eleven releases in two years, delivering multiple key capabilities and mitigating identified safety/discomfort issues.

* Developed a process and system to migrate research prototypes to Product Development by leveraging on the strengths of cross-functional teams. RESULTS: Commercialized multiple new product capabilities innovated by Research without impacting product launch schedules.

DELL, INC., Round Rock, TX (2004 - 2007)

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Senior Manager, Global IT Services

Guided software development and IT strategy for customer-facing data-information systems and datacenter operations with 60 multi-functional team members and seven managers from Brazil, India, Ireland, Malaysia, and US. Managed engineering roadmap with BMC, EMC, Microsoft, Oracle, and Symantec. Led governance committees and KPIs for project management, architecture standards, IT operations, and people development. Managed an operating budget of $9M.

* Guided customer-facing database projects and data-engineering initiatives for business units worldwide. Introduced iterative development practices, Service-Oriented Architecture (SOA), design patterns, and test-driven development. RESULTS: Executed all projects with cross-regional resources, decreasing project duration by 45% and project cost by 23%.

* Led cross-functional, cross-regional teams and key vendors in re-architecting corporate datacenters with latest enterprise solutions and developing an enterprise asset-management system on .NET platform. RESULTS: Completed the project two months ahead of schedule, increasing database availability from 99.5% to 99.99% and reducing support cost by 38%; delivered executive-briefing sessions on Dell’s IT strategy to Fortune 500 companies; wrote business case studies and whitepapers on effective use of enterprise systems and processes.

* Defined strategic direction for datacenters, and improved global processes and systems by applying ITIL processes across the regions; realigned organizational structure. RESULTS: Improved SLA for business-critical issues by 258% and reduced operating expenses by $1.6M; the initiative was nominated for the 20th annual "CIO 100 Awards."

FRONTRANGE SOLUTIONS INC., Colorado Springs, CO (2002 - 2004)

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Senior Manager, Product Research & Development, for a leading IT helpdesk-solution provider.

Led the product and development strategy of existing and new product lines. Managed an organization of 45 professionals and three managers from development, project management, QA, and IT infrastructure teams across India, Russia, and US. Developed product seminars and organized customer forums in collaboration with marketing department.

* Envisioned and architected an industry standard ITSM product suite. Defined the vision for the next generation of product portfolio with the marketing team. Led the development on .NET platform using Agile/Scrum project management, UML, OOAD, and Web Services. RESULTS: Increased product-license revenue by 24.8% in one year.

* Extended the existing product portfolio by launching three new product extensions. Led the development initiatives and integration with vendor solutions. Introduced Use Case-based requirement analysis and test-driven development. RESULTS: Generated 30% more revenue for the product line and reduced support cost by $5M. Reduced person-hour requirement for testing by 40%.

MICROSOFT CORPORATION, Charlotte, NC (1998 - 2002)

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Senior Development Consultant, Microsoft Services

Executed development projects within Microsoft product organization, and led development programs of multiple Fortune 500 companies with cross-functional teams and partners. Served as a customers’ liaison in matters of development, support, and services. Held executive-briefing sessions on enterprise-architecture¬ design for worldwide customers.

* Formed a dedicated service organization for NSP (network service provider) segment, leading strategic initiatives with key customers and partners. Created a suite of customer deliverables, including process improvement know-how, training programs, and industry best practices. RESULTS: Received Award of Excellence in Leadership from Microsoft Chairman and CEO for launching Verizon’s e-business website and establishing several Fortune 500 companies as showcase customers for Microsoft.

* Led Microsoft services and support teams to turnaround satisfaction level of six premier customers. RESULTS: Within six months, increased satisfaction level to highly-satisfied and boosted service contracts from $40K to $3.5M. Received Award of Outstanding Contribution from Senior VP.

* Other Awards: Top Contribution award for the US East region, Top Customer Satisfaction award, and Director Gold Star award.

MICRON TECHNOLOGY, Boise, ID (1997 - 1998); Senior Software Engineer

TATA CONSULTANCY SERVICES, India (1994 - 1997); Senior Systems Analyst

COLLEGE OF ENGINEERING, NASIK, India (1991 - 1992); Lecturer

SIEMENS LTD., NASIK, India (1990 - 1991); Engineer Trainee

EDUCATION:

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* MBA, DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC

* Master of Technology, Computer Science, INDIAN INSTITUTE OF SCIENCE, Bangalore, India

* Bachelor of Engineering, Electronics, UNIVERSITY OF POONA, Pune, India

* 3-year Diploma in Engineering, Electrical, POLYTECHNIC INSTITUTE, Karnataka, India

CERTIFICATION & PROFESSIONAL DEVELOPMENT:

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* Certified ScrumMaster for Agile/Scrum project management

* Six-Sigma based Business Process Improvement Green-Belt certification

* ITIL certification for IT Service Management

* CMM certification

* Training: The Leader in You, Dale Carnegie

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