Training Manager
Resume:
WALTER D. KARPIAK
Anaheim, CA 92805
********@**********.***
http://www.linkedin.com/in/walterdkarpiak
Professional Summary
A training manager and project leader with 20 years of training, education and project management experience. A background leading change, building relationships and problem solving. Specializing in client-focused training, technical writing and support with a history of strong client relationships. Leader, author, writer and public speaker with experience with process improvement, organizational development, classroom delivery and presentation skills.
Professional Experience
ALLIANCE IMAGING, INC. Anaheim, CA
A Multi-Million dollar provider of Medical Imaging Solutions
NATIONAL MANAGER – TRAINING AND COMMUNICATION 2004 - 2008
Manager of Operations Education and Development. Administrator of the Web-based, Clinical In-Service Training Platform (ALP). Manager of online learning, systems, processes, procedural and clinical content residing within the Corporate Intranet (The Alliance Team Member Website). Chief editor of the corporate newsletter (‘The Alliance Connection”). National manager for the company reward and recognition system (Alliance ‘All Stars’).
• Standing Member, Alliance National Quality (PIT) team
• Electronic Management of mandatory Policies and Procedures
• Manager of all documentation for Joint Commission online
• Responsible for all Joint Commission required in-service training online (The ALP)
• Facilitator of planning for policy implementation
• Manager of Clinical In-Service Education by Modality:
• MRI In-Services, PET/CT In-Services, Oncology, Assessments PET Glucometer, Mandatory Human Resource Training, Mandatory Policy Training, Mandatory Business Ethics Compliance
• Over 80 courses designed, developed and delivered since July, 2005
• Chairman – National Policy and Procedure Organization Project
• Organize all department leaders into cohesive team. Gather all polices by department
• Organize, categorize and electronically file all policies for Alliance Imaging in a concise, easy to access medium. The repository is formulating a standard information repository for the organization.
• Editor-in-Chief of the ‘The Alliance Connection” newsletter issued to 2,200+ team members six times per year.
• Newsletter layout and design, article gathering and review, pre and post edits, Newsletter theme
• Newsletter Theme, Publication (Mail Version and Web based)
• Chief Producer, Quarterly Performance (Executive) Video Reviews.
• Scripting, Production and Publication (multimedia)
• Webmaster, Alliance Imaging Team Member Website
• Managing all reference documentation and policies for the organization:
• Instructor, Manager Development (courses developed)
• Behavioral Interviewing, Courageous Leadership, Communication Skills (organizational),
• Business Writing, Conflict Resolution, Environment of Care, (Technologists and Coordinators)
• Meetings that Work, Cultural Diversity, Time Management
Walter Karpiak Page 2 of 2
EXPERIAN (Formerly TRW), Costa Mesa, CA
A billion dollar provider of credit data, solutions and credit reporting
NATIONAL MANAGER – SPECIAL PROJECTS AND OPERATIONS EFFECTIVENESS - 2001 - 2004
Managed the implementation of revenue-generating program operations saving costs, increasing efficiency and maximizing employee contributions. Pioneered learning applications meeting the core business needs of the department while developing employee capabilities.
• Managed project development, training and education for 300 team members and developed the roles of 20 team members to higher positions within the department through growth and training programs.
• Created rapid deployment team to meet emergency needs of our department’s top account (Citi-Bank). Successfully met the Client’s deadline for output preserving a 7 million dollar account.
• Created and implemented department-wide a business continuity plan for the systems and staff responsible for $120 million per year in revenue support.
• Designed, developed and delivered a business writing essentials program for divisional leadership.
• Developed “Operational Excellence” program consistently receiving over a 90% approval rating for effectiveness for new employees.
• Created numerous assessments, competency profiles, learning plans, white papers, training materials, charters and presentations.
• Provided Sales and Client support for Experian’s Collection Advantage Product.
• Identified eight major areas of immediate improvement for the operations unit of portfolio solutions:
i. Automated a paper-driven file process to a fully electronic, Windows-based system, saving the organization $50,000 per year in printing and paper costs.
ii. Created a dedicated team of six experts to deliver training and operation solutions to 147 core processing team members nationally.
iii. Identified two major product lines and guided the initiative to automate processing freeing up five headcount in operations for focus in other areas.
iv. Innovated a new methodology of learning for the organization using ‘focused bursts’ of learning. Employee assimilation time reduced from an average of nine months to two months.
v. Managed the development and implementation of web-enabled Client Registry database to support 50 Field representatives nationally.
vi. Directed the implementation and standardization of web pages for department website.
vii. Pioneered the implementation of web-based “books” for key clients. This allowed technical field representatives to update multiple coding specifications online, in real time, from any location nationally with internet access.
viii. Directed the creation and implementation of automated billing worksheets for the department’s 65 Analysts, saving 80 hours of work a month logging billing for processed work.
EXPERIAN (Formerly TRW), Costa Mesa, CA
A billion dollar provider of credit data, solutions and credit reporting
SENIOR INSTRUCTOR, THE EXPERIAN LEARNING CENTER - 1998 - 2001
• Evolved education from classroom-based courses to action-based activities using on-the-job methods for learning.
• Developed competency profile matrix to serve as foundation for employee development for a force of 570 employees.
• Assisted in the design, development and implementation of New Employee Orientation for Experian.
• Pioneered rewrite of Portfolio Services’ “Day in Client Services” Program.
• Wrote the only known comprehensive documentation of the Experian “File Build” and “Prescreen” processes.
• Trained over 120 employees in the Allen, TX facility in the specified use of Microsoft Outlook.
• Implemented ‘rapid deployment’ training program reducing new hire integration time by 75%.
• Wrote the procedures section of the Experian Learning Center’s operations manual (1999).
Contact this candidate