Project Manager Customer Service
Resume:
SETH COLBY KIDDER
Imperial Beach, CA 91932
Email: ***********@*****.***
Mobile Direct: 619-***-****
Online Portfolio:
http://www.wix.com/lunchbox1/seth
WORK EXPERIENCE
10/2008 – 1/2011 Creative Director/Graphic Designer, Tapout Worldwide / Truesport Alliances & Entertainment. Las Vegas, Nevada.
• Responsible for developing all brand identity for Tapout Worldwide and Tapout Training Centers, as well as Truesport Allliances and Entertainment.
• Directed artistic and creative direction for all marketing endeavors for Tapout Worldwide, Tapout Training Centers, and Truesport Alliances.
• Worked on many projects for major organizations such as UFC /Ultimate Fighting Championships, Affliction, Strikeforce, Tapout Magazine, Tapout, UFC Gyms, the United States Air Force & many more.
1/2007 – 10/2008 Art Director / Project Manager, Throwdown Industries. Oceanside, CA.
• Designed and built major gyms for MMA superstars such as Chuck Lidell, Quintin "Rampage" Jackson, Randy Couture, Bas Rutten, Brandon Vera, BJ Penn, Mirko Cro Cop, Tito Ortiz and others.
• Designed all promotional items such as posters, banners, buisness cards, and all graphics for all Throwdown Industries events.
• Traveled to all major cities in the United States meeting with potential and existing clients.
• Responsible for all the marketing for nearly every organization outside the UFC including Strikeforce, King of the Cage, Total Combat, Pure Combat, Gracie Proving Ground, Rage in the Cage, Bomber Promotions, Gracie fighting championships and others.
1/1006 – 1/2007 Lead Technician-SBCA Certified Technician, Ironwood Communications (subcontractor for DirecTV). San Diego, CA.
• Designed, tested, and installed DirecTV Satellite services in residential and commercial establishments in San Diego County.
• Trained and mentored new technicians in all facets of DirecTV services and installation procedures.
• Executed administrative & managerial duties to secure a beneficial and positive relationship between DirecTV and the customer.
• Upsold DirecTV services by implementing strong sales skills.
• Recognized as a Lead Technician.
11/2004 – 1/2006 Field Service Specialist 2 Echostar Communications-Dish Network Service Corporation.Energy and Utilities, San Diego, CA / Fort Collins CO.
• Designed, tested & installed commercial & residential satellite systems.
• Performed high-level customer service for all customers on a daily basis.
• Provided additional sales support in the field for management & subsidiaries.
• Trained & mentored new field technicians in all facets of business procedures.
• Member of the Safety Committee of Fort Collins DNSC.
• Recognized as Platinum status installer on multiple management & staff evaluations.
• Provided consistent & necessary administrative duties from within the field (data entry, collections & service support).
• Provided on-site quality control for all installations & service calls.
• Evaluated site surveys & assisted field managers in management duties & reports.
8/2003 – 4/2004 Graphic Designer, Publications and Printing Department, Colorado State University, Fort Collins, CO.
• Designed covers for publications, brochures, and magazines - Page layout, poster designs, cards.
• Worked one-on-one with clients to build professional custom designs.
• Assisted with art direction of fellow interns.
9/2003 – 1/2004 Graphic Designer, Texas Roadhouse, Fort Collins, CO.
• Designed a variety of logos, brochures/flyers, posters, T-shirts and drinking glasses.
• Worked one-on-one with clients to conceive and produce designs that are used throughout the Texas Roadhouse franchise.
EDUCATION / CERTIFICATION
Bachelor of Fine Arts, Colorado State University, Fort Collins, CO
3.8 GPA in major. Graduated May, 2005.
SBCA Certification, Ironwood Communications, San Diego, CA 1/2006
Certified Field Service Specialist 1 and 2, Echostar Communications-Dish Network Service Corporation, Fort Collins, CO. 1/2006
STRENGTHS AND SKILLS
• Strong verbal, problem solving and follow up skills with the ability to perform multiple tasks simultaneously.
• Work well independently, as well as within a team, and with limited resources to get the job done.
• Possess strong organizational and time management skills with the ability to establish priorities and proceed with objectives with little supervision.
• Excellent troubleshooter with strong reasoning abilities.
• Able to look at small and large problems and logically find quick and efficient solutions.
• Great ethics with a strong character.
• Excellent understanding of design composition typography, color, and graphic design practices.
• Pre-press and print production skills, thorough understanding of large format printing, image quality and resolution.
• Strong modern and diverse graphic Design Portfolio.
• Strong proficiency in Adobe Creative Suite.
• Proficient In both Mac & PC platforms.
• Demonstrated flexibility to create design elements consistent with client direction, aesthetic requirements and process.
• A fast learner always looking for new ways to become the best.
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