Margaret Steinbacher
**** ******** ******, *******, ** 32804 407-***-**** *******************@*****.***
Key Strengths
Proficient in Microsoft Office High level of customer service experience Well organized & detail oriented
PROFESSIONAL EXPERIENCE
Courtyard by Marriott, West Palm Beach, FL January 2006-August 2006
Front Desk Receptionist
Assisted guests with check-in/out process,
Booked reservations
Aided in the fulfillment of guest’s needs
Urban Flats, Orlando, FL July 2007- Present
Server/Special Events
Provide high quality customer service to dining patrons
Assist in the training of new employees
Prepare, execute, and break down special events
Implemented several marketing strategies to assist in customer retention
Suzanne Neve Events, Palm Beach, FL January 2009- Present
Event Assistant
Worked with owner during all parts of the event/ wedding planning process
Assisted Suzanne at bridal expos
Executed wedding and event preparations on the big day
Aided in the accomplishment of marketing tactics to develop a customer portfolio
EDUCATION AND PROFESSIONAL DEVELOPMENT
Marketing University of Central Florida Orlando, FL August 2005-December 2009
PROFESSIONAL AFFILIATIONS
Society of Marketing Professional Services
HONORS AND AWARDS
Overall Best Philanthropy of UCF 2007
Philanthropy Chair for Alpha Xi Delta
Organized and executed our philanthropy with the help of my chapter and the thirteen UCF fraternities to raise over $8,000.00 for the Orlando Beta Center
Won the award for best philanthropy at UCF in 2007
UCF School of Business Capstone Case Semifinalist
Nominated by a UCF Business school professor to represent my class in the Case Competition
Developed a strategic business analysis for Nintendo Corporation to present to my professor and a group of judges
1 of 90 students chosen out of a group of 1000 students to compete in the competition
UCF Dean’s List
2005-2006
2006-2007