Manager, Customer Service Specialist, Sales Person

James Holden

**** ******* **** **. *** ***, Kathleen, GA 31047

478-***-**** **************@*****.***

Summary

• Demonstrated achiever with knowledge of local markets, trends, and clientele.

• Skilled at learning new concepts quickly, working well under pressure, and communicating clearly and effectively.

• Extensive computer training, including knowledge of the Microsoft Word Suite, Corel Photo/Video software, and a wide range of business software packages.

• Enthusiastic and experienced with retail sales and customer service positions.

• Honest and Trustworthy with much experience handling cash, credit cards, and checks without a shortage or theft situation.

Certification

• Pharmacy Service Associate (PSA) certified

• HIPPA trained and certified

• Broadview© (The Next Generation of Brinks©) School of Sales * [Top of Class]

• ServeSafe© Certified – May 10, 2010

• McDonalds© Basic Shift Manager (BSM) Certified * [Top of Class]

Education

• Georgia Military College (45 Hours Business Admin)

o English Comp I & II, College Algebra, Bio I, Public Speaking, Accounting I, Legal Environment of Business, Ethics, Psychology of Adjustment

• Middle Georgia College (24 Hours Business Admin)

o General Psychology, Intro to Computers, Intro to Business, Speech, Document Production, Spreadsheet Production

Career History & Accomplishments

Starting Position: Bar-tender

Assistant Manager, Adrenaline Nightclub Oct ‘10 – Sept ‘11

• After deciding to close the former business ‘KAOS’, I was put in charge of a team to plan, develop, implement, and open a brand new bar not only worthy of success but also breaking the stigma associated with the previous bar.

• Played key role in the daily operations, inventory/ordering, trend tracking, client satisfaction, employee evaluation, daily cash flow tracking, and marketing.

Assistant Manager, Seasons Spa & Salon. Sept ’10 – Feb ‘11

• Worked directly with the owner to market, plan, and operate this highly successful Salon and Spa.

• Researched and wrote marketing plans to bring in new clients with the goal of creating repeat clients.

Executive Assistant Manager, McDonalds March ’10 – Sept ‘10

• Held vital responsibility in daily operations, opening / closing the store, supervising employees, food safety, daily cash flow tracking, and marketing.

• Responsible for daily, weekly, and monthly inventory, waste tracking, ordering, and creating reports such as base over profit, profit and loss, and a detailed break down of waste causes.

• Responsible daily for counting a $3000 safe, creating fresh tills, counting down and recording used tills, and creating bank deposits of up to $10,000.

Other experience includes:

Customer Service Response Team, Publix Sales-Person, Maximum Security Solutions

Pharmacy Technician, CVS Customer Service Specialist, Kroger

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