Customer Service Representative

CURRICULUM VITAE

Abraham.S.Sathur,

Plot no: **,kphb colony,

9thphase,Kukatpally Mobile: 929*******

Hyderabad, 500072. E-Mail: *********@*****.***

Career Objective

To obtain a challenging and responsible position in a professionally managed organization where I can utilize my skills and contribute effectively for the success of the same and further enhance my personal skills.

Work Experience :

Current Organization:

Company name: 24/7 Customer

Designation : Customer Service Representative.

Duration : 21 Jul 2011 - Till date.

Roles and Responsibilities:

Working for U.S Inbound Process.

Dailingfor U.S 2nd largest Satellite network (Entertainment industry)

Dealing with Billing and Technical issue of Dish Clients .

Our main Aim is to provide good customer service and getting Csat and AHT.

We offer right programming packages and solutions to the client according to their needs

Previous Organization:

Company name: Idexcel (Previously, E2S Technologies Pvt.ltd.)

Designation : Customer Service Representative.

Duration : 23 Feb 2009 - 13Jan 2011.

Roles and Responsibilities:

Worked for U.K Outbound Process.

Dialed for British Business Surveyors (Hammer properties)

It is a Survey process were we help people to get reduction in their business rates by appealing to the council on behalf of the customer .

Taking details from the customer and passing those information to the Charted Surveyor

And booking an appointment with him.

Dialed for Daisy communication (Telephone landlines and Broadband connections)

Updating reports like cal log sheets, Sales reports

Getting our own leads from different websites and making our own data for dialing.

Previous Organization: (Part time)

Company name: CMC Computers Education Ltd.

Designation : Marketing Executive (as a part timer)

Duration : 10 Jan 2003 - 12Jan 2004

Roles and Responsibilities:

Directly responsible for Business Development

Door to door Marketing and also customer service

Giving the information about the course package and the duration of the course

Planning activities like direct marketing, campaigning the products of CMC and

Keeping the stalls on Quarterly bases.

Education Profile :

Degree Course Institution Year of Passing

Diploma in Business Administration

B.B.A Le.MagnusSchool of business

2007

B.Com Commerce Methodistdr.College 2004

Intermediate C.E.C J.V.S Jr . College 1999

X std S.S.C St. Theresa’s high School 1997

Skill Set

Computer Accounting (Tally 6.3, Focus,Ex.Gen, Wings 2000)

Basic knowledge of computers (M.S.Office)

Typing Speed 30 WPM.

Internet Usage

Extra Curricular Activities :

Participated in First Afro Asian Games 2003 held at main media centre,IIIT, Gachibowli, Hyderabad as a Tech support rep for the media.

Personal Profile:

Date of Birth : 20 march 1979.

Martial Status : Married.

Nationality : Indian.

Languages known : English, Hindi, Telugu.

Hyderabad, (Abraham .S. Sathur )

Date :

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