Business / Data Analyst

Brandon D. Graf

***** ******** **.

Omaha, NE ***36

*******.****@***.***

C: 402-***-****

Qualifications

Organized • Team Player • Flexible • Detail Oriented • Multi-Tasking • Ability to thrive in fast paced environment • Self Motivated • Punctual • Proficiency in PC and Macintosh systems; MicroStrategy, BusinessObjects, ARS Remedy, Active Directory, Synkronizer, AS400, MS Word, Excel, Project, Visio, Access, InfoPath, PowerPoint, Adobe PageMaker, and Photoshop; Accurate typing at 120 WPM; Accurate 10-key at 120 strokes per minute • Level 1 SecurID Admin Certification • Experience with multiple reporting systems and languages, including basic SQL and PowerShell • 5+ years experience in executive level reporting •

Education & Training

1999-2003 Waterloo High School - Waterloo, NE

2004-2005 Metropolitan Community College, Business Administration & Graphic Design

2006-2010 SecurID, BusinessObjects, Excel Level I & II, Access Level I & II, Business Writing, FranklinCovey Time Management, Help Desk Institute seminars, Cloud Computing

Experience

2010-CURR Seasonal Temporary Data Entry Specialist, All American Fundraising

During spring and fall, enter order information into custom software for packaging and shipment of purchased fundraiser products. Other responsibilities include problem solving, attention to detail, and product research to assure correct items numbers are entered into system.

2008-2010 Global Support Services Lead, Data Analyst, eBay/PayPal, Inc.

Managed 5,000+ wireless telecom device environment, including ordering devices, managing wireless budget, controlling costs and managing wireless support team. Lead signal repeater integration projects at offices around the country and delivered on time and under budget, often with zero cost to the company. Delivered successful merger and acquisition mobile integration projects on time and under budget. Conducted continual audits of corporate and third party domain access, in compliance with SOX, SAS70, and internal audits. Supervised, scheduled staff and balanced work load of the following teams simultaneously: Learning Forum Portal Support, RSA SecurID Admin, Wireless Telecom, Level 1 Ticket Triage, and Level 1 Executive Support. Supported regular and ADHOC metric preparation and requests from the entire global IT team. Utilized third party applications such as Synkronizer to concatenate data pieces from separate reporting systems into one document for in-depth analysis. Directly supported upper level management and executives as well as meeting demands of sustaining work and project work. Required to build full operational metric reports with very short notice, often a matter of hours, and delivered on time. Identified stop-gaps in processes and put in fixes or re-engineered processes. Assisted project management office in successful completion of IT projects and managed projects within the teams I was supervising. Successfully delivered on all requests and responsibilities. Achieved 2 IT Star Awards and 2 Spot Awards. Spot awards were awarded by director level management, star awards were awarded by peers.

2006-2008 Sr. Data Analyst, PlaNet Consulting

Compiled regularly delivered operational metrics for eBay’s Global Service Desk. Began work on wireless environment by implementing central database to track all devices. This database was used to begin cross

charging wireless bills across the company. Assumed responsibility for testing of regulatory SOX and SAS audits, both internal and external.