Customer Service Administrative Assistant

LAVERNE P. KROMAH

**** ********* ***** *** #* • Charlotte, NC 28215

*********@***.*** • 704-***-****

SUMMARY OF QUALIFICATIONS

Highly personable Customer Service/Administrative Professional with over eight years of experience in account management, call-center operations, data entry and administrative duties.

Demonstrated ability to gain customer trust and provide exceptional follow up leading to increased customer satisfaction.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Proven track record of accurately completing research, reporting, information management.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®), 10 Key, type with complete accuracy.

EDUCATION

Central Piedmont Community College Currently

2005 - 2006

Certificate in Medical Terminology, Medical Reimbursement Specialist &

Medical Coding

PROFESSIONAL EXPERIENCE

HEWITT ASSOCIATES – Charlotte, North Carolina 2002 - 2008

Employee Benefits Representative

Provided high-level customer service support regarding company based medical//dental/pension benefits to employees of leading insurance company with over $75 million in annual revenues.

• Processed benefit information based upon employee initiated request.

• Provided customer service via phone (internal/external), email and mail.

• Maintained confidential, accurate and detailed files using Microsoft based program.

• Assisted in general office procedures on a daily basis.

RANDSTADT / WACHOVIA – Charlotte, North Carolina 2001-2002

Data Entry Clerk

Served as data entry clerk for First Union Bank check processing department.

• Processed all checks received by the bank by keying pertinent information into database system.

• Performed quality control on paper checks by closely inspecting and verifying printed information in relation to account profile.

FIRST UNION NATIONAL BANK – Charlotte, North Carolina

Administrative Assistant

Provided administrative support to management across several departments.

• Handled general office tasks, such as filing, making copies, scheduling appointments and operating telephone system.

• Compiled and analyzed data and information for departmental presentations.

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