Customer Service Sales

Michael Kirk

Phone: 602-***-****

E-mail: **************@*****.***

Work Experience:

CompuCom/Intel Site

**/**/**** ** *******

Off Site Runner.

Moving and installing computer equipment. Installing monitors, Securing the system's. Removing surplus from locations. Setting up customer Peripherals and Personal setting's. Formatting hard drives of customer Data and testing the hard drives and cleaning system's for reuse. Helping the service center and class room's with there day to day needs. Helping the build tech install the new OS's and personalize the computer per spec of company rules.

Consumer cellular

April 2011 to 07 2011

CSR Tier 1 Tier 2 Sales

I did Tier 1 and Tier 2 support helping customers learn there new cell phone and move over there Contacts. Helping customers with the more advance porting numbers over checking cell signal from the towers and put in tickets into the ATT System for there tech to take over. I Also handled incoming sales calls. Also all billing a Disconnect Request.

Volt--2wire pace

July 2010- march 2011

Tier 1 Tech Support ATT U-Verse

Tier 1 technical support calls for Mac and windows computers for networking, vpn, outlook, webmail. Checking there connection speed. Also help with their TV service and their home VoIP lines. Sending technicians to customer houses for service calls. Checking the states of technicians and transferring to sales for new service and disconnects. Checking pay per view times and ordering pay per view and new channels.

TASC

February 2010- June 2010

CST customer service technician

Checking customer in for their drug test and taking their payment. Also checking the paper work for errors and dates of testing. Monitoring the testing process. Watching for people trying to cheat on the test by monitoring and testing the temperatures of the samples.

Wal-Mart

July-2009 -February 2010

assembler

Assembling bikes and furniture for customers and make sure the bike rack is full and well stocked with proper tags and prices on the bikes. Handling all bike and automotive battery returns. Handling restock of returns and unloading the trucks with a pallet jack.

Car quest

85225, Chandler, AZ

July 2009 - July 2009

parts delivery Automotive and Parts Mfg

Delivering auto parts for customers and checking the parts are what customer order.

Education:

Vocational, GPA 4.0

8 2004 - 8 2007

Gateway Community Collage | Phoenix, AZ

Automotive certification

High School or equivalent,

8 2000 - 3 2004

Polaris High School | Phoenix, AZ

Skills:

I can problem solve to a component level I have Mac trouble shooting and extensive knowledge of windows trouble shooting also am working towards my a+. And able to problem solve the VoIP system/ TV set top boxes/ modems with built in wireless and the residential gateways. I have experiencing with the tier 2. I have experience in the call centers. I have extensive knowledge of hardware repair and setup and software setup. I extensive knowledge of building computers and the installation of hardware and testing hard drives and ssd.

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