Customer Service Engineer

ADDRESS:-

Krishna Mohan. R

“Uthram”,

Eroor (N) P.O, Tripunithura, Ernakulam (Dist).

Kerala, India.

PIN – 682 306.

PERSONAL DETAILS:-

Father’s Name : V. Ravindran

Date of Birth : 03-12-1981

Nationality : Indian

Languages Known : English, Hindi, Tamil

and Malayalam.

Martial status : Married

Present Address : #4, 110 Melethil Apt,

4th Main, Akshaya Nagar,

Begur Post, Hobli,

Bangalore, Karnataka, India.

PIN – 560 068.

Phone Number (Mob) - 092********

Phone Number (Res) - 094********

E-mail:- ****************@*****.***

HOBBIES:-

Driving, watching movies, hearing music.

RESUME

KRISHNA MOHAN. R

CAREER OBJECTIVE:-

To pursue a highly challenging career in an organization, where I can apply my knowledge, acquire new skills and work closely with a team of experienced professionals.

ACADEMIC QUALIFICATIONS:-

Bachelor of Science in Industrial Chemistry: Graduated in 2002 from N.S.S College, Ottapalam. (Calicut University).

Pre-Degree: Passed in 1999 from St.Albert’s College, Ernakulam. (Mahatma Gandhi University).

10th (C.B.S.E): Passed in 1997 from Chinmaya Vidyalaya, Tripunithura.

ADDITIONAL QUALIFICATIONS:-

Certification in Computer Applications from NIIT, Tripunithura: Versed with Microsoft Office, Internet applications, emailing etc.

PROFILE:-

• More than five years of professional experience in administrative, marketing fields.

• Able to communicate effectively and interface at all levels.

• Able to establish rapport with a variety of clients and maintain a calm, professional problem-solving manner.

• Highly motivated, reliable, confident, and committed to professional standards.

• Experience dealing with a high volume of customers on a daily basis by maintaining a professional, customer service oriented manner at all times.

• Ability to take initiative and work independently or as part of a group.

• Good in organizing and completing time-bound projects.

WORK EXPERIENCE:-

Convergys India Private Limited, Bangalore. (May 20, 2008 till date)

Senior Customer Care Officer

Responsibility includes supporting the customers of JP Morgan Chase bank, calling from United States. Assisting customers for card replacement, PIN replacement, benefit availability and benefit dates, transactions, claims etc.

Effective documentation - Documenting complaints in case of fraud, call from the law enforcement, and IVR issues.

Industrial Associates, Tripunithura. (July10, 2002 to April 30, 2008)

Marketing Executive

Responsibility was to provide the customers and the builders with more information regarding Fiber Glass Room doors, Bathroom doors, Roof sheets, Panel boards etc. and promote the products.

REFERENCES:-

1) Mr. V. Govindan Nair,

Retd. Administrative Officer (IFP),

“Aarathi”,

Eroor (N) P.O,

Tripunithura, Ernakulam (Dist),

Kerala, India.

Phone No – 0484 – 2782956.

2) Mr.R. Mohana Chandran,

Assistant Executive Engineer,

Workshop Sub division,

Malampuzha, Palakkad (Dist),

Kerala, India.

Phone No – 91-944*******.

DECLARATION:-

I hereby declare that the above furnished details are true to the best of my knowledge and belief.

Date:

Place: Ernakulam Krishna Mohan. R

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