Senior IT Support Engineer with 5+ yrs exp

CURRICULUM VITAE

MOHAMMED ASKAR K S BACHELOR OF ENGINEERING (COMPUTER SCIENCE)

Mobile: 009**-**-*******

Email: ********@*****.***

Objective:

Seeking a challenging position in a company that allows career development and provides challenging work environment. To constantly learn and utilize my skills and abilities to add value to the organization and apply the knowledge thus acquired, with an eye on quality.

Academic Details:

Course Institution University Year of Passing Percentage

B.E, Computer Science. PACE, Mangalore Visveswaraiah Technological University 2005 65.3

12th / Pre-Univ. C.H.S School, Kasaragod HSE, Kerala 2001 72

10th Standard SEMRSS School, Kasaragod CBSE 1999 65.2

Other Qualifications:

1. Cisco Certified Network Associate( CCNA)

2. Certification in Software Testing.

3. NetApp Storage Management training.

Technical Skills:

• Systems Windows 98/2000/ME/XP/Vista/Windows7/2003 Server/Exchange, Linux (Redhat)

• Languages C, C++, Java

• GUI Visual Basic 6.0

• RDBMS Oracle 8i, MS Access

• Unix Socket Programming.

• Assembly language for 8086.

• NetApp FAS 3020 Filer Ontap 7.2.4

• Fujitsu Siemens Eternus LT60/ TX48 tape library/ HP Ultrium 2-SCSI/Symantec Backup Exec 12.0

Work Experience:

1. RMJM (Robert Matthew-Johnson Marshall) - (May 2008 – Current)

- Senior IT Support Engineer – Middle East region

RMJM is a leading international architectural and engineering consultant which has been recently awarded the Guinness book of world records for designing the world’s furthest leaning man made tower –Capital Gate(ADNEC AbuDhabi).

Job description:

• Installation and administration of Windows 2003 Server, Exchange Server 2003 and Windows Xp/ Vista/Win7. Integrating Windows 2003 Domains with WIN XP/Vista/Win 7 workstations.

• Manage the NetApp Storage system for the RMJM Middle East region.

• Design business critical storage systems for optimal protection and performance

• Maintain and monitor all replication and snapshot schedules are successful and issues are remediated as soon as possible.

• Manage backups using Symantec backup Exec Software

• Designing backup strategy & ensuring scheduled/unscheduled backups as per the backup plan.

• Installing & configuring backups on Windows 2003/Exchange server.

• Configuring and maintaining tape device and tape library.

• Creation of the RMJM Middle East FTP sites

• Imaging, configuration and rollout of PC, notebook and CADD workstations

• Communicate effectively with users of all levels.

• Input, track and monitor status of Helpdesk calls using the RMJM helpdesk tool and utilization of RMJM standard systems for Helpdesk support, change management, asset tracking, etc...

• Investigates and resolves problems and provides information about the technology to the users and to service delivery.

• Responds to customers needs, questions and concerns in an accurate, effective and timely manner.

• Input and update problem resolution using RMJM Helpdesk system

• Assists to resolve problems and faults concerning installation of hardware or software.

• Update hardware and software inventory using RMJM asset management system

• Performs specific tasks while utilizing prescribed information technology methods

• Performs a range of tasks in a variety of contexts, without frequent reference to others

• Conduct tests of standard hardware and/or software affected using supplied test procedures and diagnostic tools.

• Provision of support for video/audio conferences and other services associated with business operations

• Inteface weekly with the Global Deployment Operations team lead to plan for present and future support and supply requirements

• Participate in special projects as assigned

• Travel to job-sites for short term project support on an as needed basis

2. Prologix Computer Solutions, Dubai – (December 2006 - April 2008)

- IT Support Engineer

Job description:

• PC Assembling, Troubleshooting, routine checkup and preventive maintenance..

• Installation and configuration of Windows 2000 Professional Server, Windows 2003 Server, Exchange Server 2003 and Windows NT/95/98/Me/Xp/ Vista. Integrating Windows 2000 and Windows 2003 Domains with WIN 95/98/XP/Vista workstations.

• Delegation of administrative control and working with group policy and advanced software deployment . Implementing File system security and monitoring log files. Creating user and roaming profiles in Windows 2000 and Windows 2003 Domains, Administering and Setting up a network printer and Resource management.

• Installation and Troubleshooting Of Office Applications OFFICE 97/2000/XP/2003 & Other Language Packages

• Installation and configuration of AntiVirus softwares like Symantec, Kaspersky and McAfee

• Installing and configuring laptops for local and remote access networks/dialup network.

• Installation and configuration of IP Cameras

• Installation and arrangement of Projectors and LCD’s for presentations and seminars.

• Software Assistance to the end users and troubleshooting.

• Responsible for the maintenance of IT Hardware Devices and their troubleshooting.

3. Universal Lubricants Factory, Sharjah – (July 2005 – November 2006)

- Desktop Support Engineer

Job description:

• Application and O/S support in Microsoft Windows/Office environment.

• Installation and Troubleshooting Of Adobe CS Design Suites, CorelDraw Graphics Suites, Rhino, Pagemaker & Other Language Packages.

• Installation and configuration of Autocad softwares, Revit softwares, 3D softwares and installation of Structural and other engineering softwares.

• Support Printer, scanner, and other peripherals.

• Update hardware and software inventory using asset management system.

• Assists to resolve problems and faults concerning installation of hardware or software.

• Support for videoconferences and other services associated with business operations

• Installation and configuration of Wireless Access Points.

• Installation and configuration of ADSL Routers.

Personal Profile

Marital Status : Married

Nationality : Indian

Passport No : E 0926769

Driving License : Valid UAE Driving License

Date of Birth : 11-01-1982

Languages Known : English, Hindi and Malayalam

Reference:

Available upon request

Contact this candidate