Director of Operations

OPERATIONS DIRECTOR / MANAGER

QUALIFICATIONS PROFILE

Dynamic and goal-oriented professional, equipped with outstanding operations management qualifications. Offering extensive experience in launching and ramping new programs, coordinating several activities at once, quickly analyzing and resolving specific problems, and meeting or exceeding all deadlines.

Big Picture Expertise: Experienced in all facets of business operations including larger strategic considerations necessary in both large and small project development.

Production Development: Active, detail-oriented, adaptable and influential in driving new concepts to revolutionize intelligent analytical solutions.

Management: Adept at leading, guiding and mentoring teams with diverse backgrounds, with proven track record of success in assisting colleagues in reaching their maximum potential.

Technical Literacy: Possess in-depth knowledge in Windows XP, Windows Vista, Microsoft Access, Excel, Outlook, PowerPoint, Word, Checkpoint Card Access System and Adobe Photoshop.

Client Support: Accustomed to fostering excellent interpersonal relationships with internal and external customers at all levels to create mutual consensus, and employing permanent corrective procedures on complex production issues.

Business Relations: Establish reciprocal working relationships with diverse people, ranging from managers, supervisors and professionals.

CAREER BACKGROUND

BurrellesLuce Information Services - Livingston, NJ

Director of Operations Express Services 2001-Present

- Lead and coordinate the overall operational functions and production processes of the department through subordinate supervisors and staff; ensure clients receive timely, complete, accurate and high quality product

- Implement new product additions to workflow, quality assurance and quality control procedures

- Review the production workflow to recognize operational problems, and proactively implement solutions, monitor results from QA findings and develop employees to ensure that all QA standards are met

- Render operational guidance for production staff as well as on technical systems concerning production, technological upgrades and technical support for both in-house production personnel and remote site locations

- Assess payroll and operating expenses, including production for timely reimbursements for in-house production and remote location staff

- Establish quality control procedure, which result to a faster and better product to the client

- Coordinate workload and initiate the implementation of technology to accomplish multiple field location closings

- Save the company from unnecessary operation and vendor expenses without effecting quality or deadlines

American Building Maintenance Industries Incorporated - North Brunswick, NJ

Project Manager 1999-2001

- Supervised 30 employees responsible for facility maintenance of 10 buildings at Pharmacia & UpJohn, leading the transition from basic cleaning services to full office services

- Initiated the creation of company policies and procedures, scheduled projects, projected sales, regulated cost of labor and client billing, and coordinated department budget

- Assumed full responsibility in interviewing, hiring and training all new employees, and in conveying to senior management the computer filing systems that contained the list of all projects and an electronic work request system

EARLIER CAREER

Account Manager, First Security Services Corporation -Bound Brook, NJ 1994-1999

United States Coast Guard Reserve, USCG Activities NY 1997-1999

United States Coast Guard, Law Enforcement and Maritime Safety School -Yorktown, VA 1991-1997

PROFESSIONAL DEVELOPMENT

Federal Law Enforcement Officer and Explosive Handling Supervisor Certifications | Total Quality Management, Diversity, Leadership, Self Awareness and Recruiting | CPR & First Aid | Security Response | Security Surveys and Access Control | Security Contingency Planning | Constitutional Law | Advanced Maritime Law Enforcement

AWARDS & HONORS

Meritorious Service Medal | (3) Unit Commendation Medals | National Defense Service Medal | Coast Guard Good Conduct Medal | Department of Transportation Gold Medal | Expert Rifle and Expert Pistol Awards

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