Engineer Customer

Emmanuel Ezeokeke

San Jose, CA 408-***-**** ********@*****.***

OBJECTIVE

Test Verification Engineer

PROFESSIONAL ACHIEVEMENTS

Over 10 years experience in product testing, quality management, and program management, working with cross-functional teams in alliance with global Fortune 100 partners. Skills include:

* Award-winning technical customer support engineer for outstanding performances

* Providing high quality support to development teams on new and existing products

* Managing and supporting products that contribute to profitability goals

* Effectively troubleshooting and resolving critical customer issues in a fast-paced environment

* Ensuring the safety and quality of all processes and products

* Building a framework of quality systems and procedures; constantly verifying and validating the procedures

* Problem solving, strong organization and clear communication

* Working extremely well in a team environment as well as in self-directed manner

TECHNICAL SKILLS

* Windows and Unix/Linux O/S; Putty; MSOffice; PowerPoint, Excel; MatLab, Fortran, C/C++, Perl, Java.

* Oscilloscopes, DVM, Agilent Freq Gen, Network Analyzer, DSLAM, Spirent Abacus, TGNs, and QA Tools for filing bugs.

* Testing of T1/E1, ISDN, ATM, xDSL, Ethernet Switching Technology, 802.11, UMTS/GSM networks, CDMA networks, Mobile IP, VPN, Firewall, Data/Voice, VoIP, Cisco Internetwork Operating System (IOS), IP Routing Protocols, Functional Testing, Systems Testing, Stress Testing, Reliability Testing, Routers, Switches, Microprocessors, Data over Optical Channels such as Single Mode and Multimode Fiber Optic Channels, c10K using FCoEthernet, general networking concepts, TCP/IP, IPv4, L1-L7, Automation.

* Schematic Capture Tools such as Visio, LabView, PSpice, AutoCAD

* Functional test at the Printed Circuit Board Assembly (PCBA) and systems levels.

* Understanding and troubleshooting networking issues, train junior employees.

PROFESSIONAL ACCOMPLISHMENTS

Data Net IT at Cisco Systems, Inc., San Jose, CA 2011 – Present

Lab Support Engineer (Contract)

Member of the lab team responsible for the maintenance of lab infrastructure, inventory and storage of devices in the company’s laboratories.

* Troubleshoot and repair lab equipment that malfunctions or breaks down.

* Take extensive inventory of the lab equipment that include routers, switches, servers, line cards, modules, and various test equipment and log their id and location in the company database.

* Scan and input equipment information in the appropriate databases.

* Keep inventory of supplies, replacement parts and diagnostic equipment.

* Perform equipment verification and lab auditing.

* Mentor and train junior employees.

Cisco Systems, Inc., San Jose, CA 2001 – 2009

Test Engineer III

Led new and existing projects to completion on time and under budget while also providing support to the development teams

* Managed projects by understanding customers’ needs, developing their requirements within team meetings and maintaining effective working relationship with cross-functional teams.

* Created, developed and analyzed product test plans and coordinated, managed test strategies.

* Executed test cases manually (bench tests) and through automation in EDVT (Electrical Design Validation Testing) with modified automation test scripts. L2/L3, Automation Experience, Metro Ethernet.

* Participated on a project team of engineers involved in the test and release of Cisco platforms, networking systems, interface line cards, and modules that include: Access Server Routers (AS5350, AS5400, AS5400XM, AS5850), c6400 (Data over Optical Channels such as Single Mode and Multimode Fiber Optics), c10K, Integrated Services Routers (c1800, c2800, c3800), NextGen ISRs (Xformers).

* Researched product specifications, developed, and implemented test plans and tracked problem reports and resolutions in an organized and searchable database.

* Completed product testing procedures, verifications, and qualifications ahead of schedule.

* Analyzed test results and wrote performance evaluation reports on product performance which ensured quality customer deliverables,

* Created PowerPoint presentation, performed product demo and product documentation for product marketing, and participated in customer conference calls to discuss test reports.

KLA-Tencor Corps, Milpitas, CA 1997 – 2001

NPI Product Engineer II (2000 – 2001)

Worldwide Service Organization (WSO) point of contact for technical, servicing manufacturing, and field service issues related to new product introduction.

* Developed thorough and comprehensive working knowledge of all technical aspects of the product (HW and SW) to resolve customer issues and provide solutions.

* Assisted in the definition, development and evaluation of product hardware and software requirements; recommended improvements.

* Developed new employee training materials and provided initial training to expedite the on-boarding process.

* Provided initial training to global Technical Support, Manufacturing, Field Service and Application Engineers.

* Installed new systems and retrofitted existing systems at customer sites.

* Completed acceptance documentation for KLA-Tencor and customer specifications.

* Performed post mortem (analysis report) on customer systems as required to fully understand and to resolve further customer issues.

Customer Acceptance Engineer (1997 – 2000)

Performed customer acceptance conformance testing on Wafer Inspection Systems in accordance with established and documented procedures and interfaced with customers with confidence and tact.

* Improved testing processes through failure analysis and the associated corrective procedure and optimization of the test operation.

* Inspected and tested finish products for reliability and stability resulting in increased customer satisfaction.

* Performed product characterization, functional testing, system level testing, usability testing, regression testing, integration testing, and system qualification.

* Performed technical writing to assist with knowledge documentation and transfer.

EDUCATION

Master of Science in Electrical Engineering

San Jose State University

Bachelor of Science in Electrical Engineering

San Jose State University

PROFESSIONAL CERTIFICATION

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate (CCNA)

CISCO ACHIEVEMENT PROGRAM (CAP) AWARDS

* Outstanding Performance on Steeler 861 project, Jan 2008.

* Outstanding Performance on Supporting AS5850, Dec 2006.

* Outstanding Support in the Resolution of the AS5850 linestop, Nov 2006.

* Outstanding Performance on Reworked Dobro-II, Mar 2006.

* Outstanding Performance on Gambino project, Dec 2005.

* Outstanding Performance on Nemo project, Sept 2004.

* Outstanding Performance on Supporting Atlas/Torch projects, Jul 2003.

* Outstanding Performance on Supporting Sustaining projects, Sept 2002.

* Outstanding Performance on Mobius project, Mar 2002.

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