Administrative Assistant

Joanna Reyes

Ben Franklin Press

Administrative Assistant 02/2006- Present

Tempe, Arizona

Responsible for answering 3 lines and providing general customer service inbound calls

Prepare customer order form documentation and compile database information for internal departments

Process customer accounts receivable invoices and administer proper account filing

Maintain & update Material Safety Data Sheet amount information into Excel spreadsheets

Responsible for closing purchase orders

Doney & Associates

Administrative Support 07/2004- 10/2005

Tempe, Arizona

Reviewed attorneys bankruptcy questionnaires and entered information into computerized database

Worked with clients and asked for history and reasons for payments late on mortgage

Communicated and collaborated with attorneys to ensure correct completion on consultation sheets

Research car power an online automobile appraisal source, to find value of automobiles list in bankruptcy

Input information amounts into lotus to calculate payment plans for clients

Answered phones, filing, greeting clients

Advantage Logistics Southwest

Auditor/ Forklift Operator 2003-2004

Phoenix, Arizona

Controlled forklifts while maintaining a safe operating workplace

Completed and passed “Forklift Safety Training”

Audited supplies and material for shipments to local Fry’s supermarket stores

Inspected pallet to ensure 100% accuracy of ordered quantity and supplies

Utilized computerized devices known as “Vocalets” to monitor inventory

Fulfilled orders by computerized headset that would announce customer selections

Petsmart Distribution Center

Auditor/Forklift Operator 2001-2003

Phoenix, Arizona

Achieved zero incidents forklift operating licenses

Auditor responsible for inventories and product selection is in accordance with orders

Inventory products on warehouse bays using machine operated platform

Verified pallet shipments that selectors fulfilled to ensure selection accuracy

Gomez Residence

Homemaker & Professional Mom 1996-2001

Phoenix, Arizona

Supervised and educated two children 24 hours a day supplying direction and obedience instruction

Cooked and prepared delicious meals two times a day for a family of four

Cleaned and organized five rooms seven days a week that helped manage the household

Washed and separated two loads of clothing once a day to ensure clean selection of outfits

Organized and paid five monthly bills that held the family in a good credit rating

Attended AIBT 1991 and completed word processing specialist degree with honors

Typing – 70 WPM Ten Key – 10,000KPH

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