QUALIFICATIONS SUMMARY

Information Systems engineer with nine years of experience in various technical roles including workstation and server support, network administration, and disaster recovery. Superb analytical and troubleshooting ability combined with outstanding customer service skills. Over three years of networking experience with emphasis on LAN, WAN and IP addressing. Outstanding team player with extensive knowledge of Microsoft Windows and Office products. Along with the knowledge of hardware and peripheral installation.

PROFESSIONAL DEVELOPMENT

 A+ Certification

 HP/Compaq Certified HP/Compaq

 Dell Certified System Expert DCSE

 Certified Novell Administrator CNA

 Microsoft Certified System Engineer NT 4.0 MCSE NT 4.0

EXPERIENCE

2005 to 2007 ACS (City of Riverside) Riverside, CA

System Administrator and Police Vehicle Laptop

• Support of 200+ Police Officers in four regional police station for the City of Riverside.

• Supported Operating Systems: Microsoft’s Windows 9x, NT 4.0, 2K (Pro/Server/Adv/Server), XP Pro.

• Supported Software: Symantec’s Ghost, Anti-Virus 9.0, Client Security (Firewall), PC Anywhere 10.0, Nortel’s Contivity VPN Client,, Ontrack’s Easy Recovery Pro, Powerquest’s Partition Magic, Adobe’s Acrobat 5.0/6.0, Photoshop v7/CS, Lotus Notes, Microsoft’s Office Products including Project, Visio, and FrontPage. Windows 2000/2003 Admin Tools.

• Supported Hardware: Hewlett Packard and Compaq desktops.

Dell Latitude D series and Amrel police cars heavy duty laptops.

• Printers Supported: Hewlett Pckard Color and Monochrome.

Responsible for backups, port patching/unpatching, asset management, print server administration, active directory account creation/locking/unlocking/deletion/disablement management, and grant/revoke access to Microsoft file and print sharing shares.

2003 to 2005 Siemens Business Services, 2900 Bradley St. Pasadena, CA

Desktop Engineer Tier III

• Support of 150+ users at two regional R&D sites for an international enterprise-level company in a mission critical environment with strict SLA’s and more than 5000 users globally.

• Supported Operating Systems: Microsoft’s Windows 9x, NT 4.0, 2K (Pro/Server/Adv/Server), XP Pro, and EMC’s VMWare.

• Supported Software: Symantec’s Ghost, Anti-Virus 9.0, Client Security (Firewall), PC Anywhere 10.0, Nortel’s Contivity VPN Client,, Ontrack’s Easy Recovery Pro, Powerquest’s Partition Magic, Adobe’s Acrobat 5.0/6.0, Photoshop v7/CS, Lotus Notes, Microsoft’s Office Products including Project, Visio, and FrontPage. Windows 2000/2003 Admin Tools.

• Supported Hardware: Gateway E-4200’s, Vectra VX’s, Dell Optiplex GX-XXX.

Dell Latitude C, D and M series.

• Printers Supported: HP, Lexmark and Dell LaserJet Color and Monochrome.

Responsible for backups, port patching/unpatching, asset management, print server administration, active directory account creation/locking/unlocking/deletion/disablement management, and grant/revoke access to Microsoft file and print sharing shares.

1995 to 2003 Health Net Insurance Company, 21600 Oxnard Street, Woodland Hills, CA

Senior Desktop Systems Engineer

• Technical Support for multiple business units in six different regional offices and corporate Headquarters.

• Imaged workstations and installed applications from a file share point, namely the Novell Application Launcher.

• Maintained relationships between clients and other groups, such as E-mail Services, PC Engineering and Access Administration.

• Worked in a hybrid environment of Windows NT/2000 workstations and servers and Novell servers.

• Configured systems for connection to NT and Novell servers via TCP/IP and IPX/SPX.

• Application testing, troubleshooting and integration for Windows 2000 platform.

• Supplied second level technical phone support for PC troubleshooting calls

• Supplied first and second level technical phone support for PC troubleshooting calls.

• Advanced support for company’s email system (Lotus Notes).

• Supported Software: Microsoft Front Page ’98/2000, Office ’97/2K, Project 98/2000, Visio 5.0 (Standard/Pro/Technical)/2000, SQL Server 7/2000 (client install), Win 2K/NT 4.0 Administrative Tools. Symantec PC Anywhere 9.0. Norton Anti-Virus 5.0. Powerquest Partition Magic. Adobe Acrobat 3.0/4.0, Photoshop 4.0.

RECENT ACHIEVEMENTS

 Awarded #1 in Customer Service in the month of December 2004

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