Inside Sales Mgr, Call Center Mgr, Business Analyst, Project manager

Joseph L. De Simone

** ********* ***

Florida, New York 10921

Tel: 845-***-****

Cell: 845-***-****

E-mail: **********@*****.***

OBJECTIVE Executive position in Sales, Marketing or Client Services

EXPERIENCE

January 2011 – Present COOL LIFE SYSTEMS, INC. New Windsor, NY

Position: Director, Business Development

• Develop, Manage and Maintain Inside Sales and Business Development Departments

• Customer Relationship Management Training for Inside Sales and Business Development Departments

• Develop, Report and Manage Inside Sales Department with a Staff of Ten Inside Sales Representatives

• Develop, Report and Manage Business Development Department with a Staff of Three Representatives

• Identify and Manage New Business Opportunities and Client Relationships

• Motivate and Maintain a Positive Sales Environment to Achieve Sales Forecast

• Developed and Created Custom Sales Presentations for Inside Sales and Business Development Departments

• Develop and Implement New Sales Strategies to Exceed Sales Goals

• Consistently Identify New Business Opportunities

• Negotiate and Manage Strategic Reseller Partnerships

• Implemented Join.Me to Perform Online Business Solution Demos

• Manage Short and Long Sales through Online Product Demos

Position: Inside Sales Manager

• Develop, Manage and Maintain Cool Life Systems CRM for Inside Sales Departments

• Customer Relationship Management Training for Inside Sales Department

• Develop, Report and Manage Inside Sales Department with a Staff of Ten Inside Sales Representatives

• Motivate and Maintain a Positive Sales Environment to Achieve Sales Forecast

• Developed and Created Custom Sales Presentations for Inside Sales Department

• Created and Implemented Inside Sales and Marketing Strategy Letters

• Develop and Implement New Sales Strategies to Exceed Sales Goals

• Develop and Train Online Business Solution Demo for Inside Sales Department

Proficient in: Cool Life Systems, Windows 7, Oracle On Demand, Salesforce.com, Siebel UpShot CRM on Demand, Microsoft Power Point 2003,

JDE Accounting Software, eFax Internet Fax j2 Global Communications, Windows 98, Windows XP, Windows NT 4.0, Windows 2000 Professional, Visual Staff Scheduler Pro 32, GoldMine 5.5, GoldMine 6.0, Crystal Reports, Act 2000, Copia Fax, Bendata Heat, Clientele, Adobe Acrobat, MS Office 2000, MS Office 2003, MS Office XP, MS Word, MS Excel, MS Front Page, MS Publisher, MS Outlook, MS Internet Explorer, Macola Accounting Software, Netscape Navigator, PC Anywhere, Fax Sr. Client, Programmed Solutions Printing Management, MS Office 2010

June 2006 – December 2010 DISPLAY TECHNOLOGIES, LLC Long Island, NY

Position: Inside Sales Manager

• Develop, Manage and Maintain Siebel UpShot CRM on Demand for Sales, Marketing and Inside Sales Departments

• Internal Siebel UpShot Customer Relationship Management Training for Sales, Marketing and Inside Sales Departments

• Develop, Report and Manage Inside Sales Department with a Staff of Twenty Six Inside Sales Representatives

• Internal and External MS Outlook 2003/2007 Integration with Siebel UpShot CRM

• Motivate and Maintain a Positive Sales Environment to Achieve Sales Forecast

• Multi Platform Project Management from Sales and Marketing Departments

• Implemented eFax Internet Faxing Company Wide for Sales, Marketing and Inside Sales Departments

• Developed and Created Custom Sales Presentations for Inside Sales Department

• Created and Implemented Inside Sales Department Strategy Letters and Marketing Information Packages

• Developed J.D. Edwards and Co. SOP Guidelines for Training Internal and External Sales, Marketing and Inside Sales Departments

• Develop and Implement New Sales Strategies to Exceed Sales Goals

• Data Migration from Siebel UpShot CRM to Oracle CRM On Demand

• Develop, Manage and Maintain Oracle CRM On Demand for Sales, Marketing and Inside Sales Departments

• Data Migration from Oracle CRM On Demand to Saleforce.com

• Develop, Manage and Maintain Salesforce.com for Sales, Marketing and Inside Sales Departments

March 2003 – June 2006 SMARTWEB, INC. New York, NY

Position: Sales and Marketing Manager

• Develop, Manage and Maintain GoldMine 6.0 Business Contact Management for Sales, Marketing and Inside Sales Departments

• Internal GoldMine 6.0 Business Contact Management Training for Sales, Marketing and Inside Sales Departments

• Develop, Report and Manage Inside Sales Department with a Staff of Twenty Five Telemarketers

• Motivate and Maintain a Positive Sales Environment to Achieve Sales Forecast

• Multi Platform Project Management from Sales and Marketing Departments

• Develop and Implement New Sales Strategies to Exceed Sales Goals

Develop and maintain Inside Sales Department

Develop, manage and maintain GoldMine 6.0 for Sales, Marketing and Inside Sales Departments

Developed GoldMine 6.0 SOP and Trained Sales, Marketing and Inside Sales Departments

Created Custom Presentations for Sales Department

Generate weekly and monthly reports of leads managed and generated

March 2002 – March 2003 DGA SECURITY SYSTEMS, INC. New York, NY

Position: Telemarketing Manager

• Develop, Manage and Maintain GoldMine 5.5 Sales and Marketing for Sales, Marketing and Telemarketing Departments

• Internal GoldMine 5.5 Sales and Marketing Training for Sales, Marketing and Telemarketing Departments

• Develop, Manage and Train Telemarketing Department with a Staff of Twenty Telemarketers

• Multi Platform Development and Implementation of New Sales Techniques for Sales, Marketing and Telemarketing

Develop and maintain Telemarketing Department

Develop, manage and maintain GoldMine 5.5 for Sales, Marketing and Telemarketing Departments

Developed GoldMine 5.5 SOP and Trained Sales, Marketing and Telemarketing Departments

Generate weekly and monthly reports of leads managed and generated

January 1998 – March 2003 PRINTCAFÉ SYSTEMS, INC. Norwalk, CT

Position: Director of Client and Database Management

• Develop, Manage and Train Staff of Thirty Six Marketing Representatives

• Internal and External GoldMine 5.5 Sales and Marketing Training for Sales, Marketing and Inside Sales Departments

• Maintain GoldMine 5.5 Sales and Marketing for External and Internal Products and Services

• Multi Platform Project Management from Sales and Marketing Departments

• Siebel eBusiness Implementation

Develop and maintain Inside Sales Department

Develop, manage and maintain GoldMine 5.5 for Sales, Marketing and Inside Sales Departments

Generate weekly and monthly reports of sales leads managed and generated

Position: Assistant Manager Implementation

• On-site and Off-site Client System Implementation

• On-site and Off-site Client System Training

• Client Services Liaison

• System Upgrades

Develop and maintain implementation timelines for new clients

Liaison between client and all internal departments

Evaluate contracts and institute procedures for improving client relations

Develop and coordinate system upgrades and enhancements for existing clients

Generate call lists and reports using Crystal Reports and supervise Leads Management Group

Position: Technical Analyst

• On-Site and Off-site Client Support

• Network Applications Support

Diagnose and resolve program errors in off-site client-server applications

Dial into client workstations/servers from remote location

Client consultations and training of printing management software

Troubleshoot network and hardware issues

EDUCATION Extensive Professional Training in Hardware, Software, Networking, Customer Service, Consulting and Management

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