Windows Administrator

Safwat Y Ismail

Home: 972-***-****

Cell: 214-***-****

*************@*****.***

*** ******* **** **.

Coppell, TX. 75019

Objective:

Results oriented IT professional with a demonstrated track record for providing top notch results while handling a multitude of tasks in achieving organizational goals. Am seeking a position as an IT System Administrator where I can put to use my experience over the years to help your organization achieve its IT goals while providing highest customer satisfaction.

Qualifications

Systems Engineer:

• OS and hardware support for both Windows and Linux operation systems. Proficient in Windows and Red Hat Linux of various versions. Perform installation, deployment and post deployment support.

• Performed debugging analysis to uncover stop errors. Proficient in Win debug tool.

• Recovered Windows OS from a non-boot state.

• Understands the intricate relationship between OS and Hardware, recovered OS’s from non-boot state by merely upgrade/downgrade firmware components.

• Performed security updates to ensure systems are in compliance with corporate security guidelines.

• Adopted an ITIL based approach to IT support where various concepts of ITIL are reinforced daily. Recently, led a role in incident management, filtering issues into problem and release management support teams.

• Proficient in supporting various VMware hosts and clients through the use of Virtual Center. Performing various tasks from deployment, performance tuning and capacity expansion.

• Proficient in VERITAS replication and disk management products.

• Proficient in IIS installation, deployment and support.

• Provided feedback to senior management related to effectiveness of current policies and programs.

• Promoted to lead the Problem Management team in which we analyzed incidents data to determine trends and deployed solutions to known errors.

• Managed a staff of 17, overseeing delivery of various IT functions

Technology:

• Platforms: Infrastructure servers based on Widows and Linux.

• Hardware: HP and IBM enterprise class servers & blades centers.

• High Availability: MS clustering and VERITAS replication and ACRONIS.

• Monitoring: HP Open View and BMC.

• SAN: Proficient in VERITAS disk management products

• Performance: Perfmon and Poolmon.

• Data Center: Rack and stack setup of servers and other supporting equipments.

• Scripting: VB script and DOS batch.

• Enterprise Security: Windows Security Update Service (WSUS). Symantec and Network Associates Anti-Virus.

• Enterprise Backup: Netbackup, Arcserve.

• Asset Management: Working knowledge in Altiris Enterprise NS and DS based servers.

• Citrix: Certification and working experience.

• CNE: Certification and working experience in Novell 3.x, 4.x and 5.x

• ASE: Certification and working experience in HP based servers.

• MCSE: Certification and working experience in NT based Windows servers.

• LANTASTIC: Certification and working experience in LANTASTIC based PC networks.

• Directory: Microsoft Active Directory- ADS & NetWare- NDS.

• SQL: Formal training MS SQL 2000.

• IIS: Working experience supporting IIS

Work Experience:

Systems Engineer: Fidelity Investments. March 2009 - June 2010

Duties: Cover on-call operations for Linux and Windows platforms. Responded to incidents and problem tickets of varying impact and urgency, performed vendor dispatches to repair failed hardware components and assist in various installs.

Senior IT Manager: Fidelity Investments. July 2007 - March 2009

Duties: Managed a 17 member staff responsible for IT infrastructure maintenance and upkeeps, keeping eye on workload, quality and time to market Service Level Agreements with our internal and external customers. Associates were located in the U.S and in India.

Systems Engineer: Fidelity Investments. September 2001 - July 2007

Duties: Performed various tasks from installation, support and project work in relation to Windows based server

Systems Engineer: Paramount Technologies. September 2000 - September 2001

Duties: At this VAR, provided setup and installations of SB class HP servers at customers’ sites.

Systems Engineer: Competitive Edge Services. June 1999 - September 2000.

As a Novell CNE, provided installation of Novell based networks, provided support to PC-based servers and attached clients.

PC Technician: Real Time Systems. Dec 1997 – June 1999.

General Restaurant Manager: Ponderosa Steak House. September 1989- December 1997.

Senior Restaurant Manager: York Steak House. December 1985- June 1989.

EDUCATION

Masters in Business Administration: University of Texas @ Dallas. January 2006- May 17th 2008.

Microsoft Certified Systems Engineer: New Horizon Institute. 1996-1998

Course work in Computer programming and applications: University of Mass. September 1995 - Jan 1996

Certificate of Computer usage: Fitchburg State College. September 1993 - May 1995

B.S. Business Administration: Salem State College. January 1982- December 1985.

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