Customer Service Manager

ROGER J. HAGGERTY

Phone: 765-***-**** Email: *******@*******.***

QUALIFICATIONS

Highly motivated and results-oriented team player with 12+ years of management experience. Proven leader consistent in achieving revenue, cost, productivity and delivery goals. Effective analyst, dynamic problem solver and strong communicator.

PROFESSIONAL EXPERIENCE

HONDA MFG. OF INDIANA, Greensburg IN 2008 - Present

Team Coordinator

• Direct manager of two zones, interior zone and natural gas tank build area, and 10 employees.

• Manage performance of subordinates and provide development support through coaching, counseling and training.

• Conduct performance appraisals.

• Make decisions regarding the hiring or termination of team staff.

• Carry out quarterly quality and leak checks.

• Solely responsible for assigned zones safety, cost, quality, down time and on-line repairs.

• Accountable for the recording of RPU’s (Rejects per unit).

• Develop, implement and monitor programs to maximize revenue and control expenses.

• Responsible for daily inspection of tooling and the reporting of any issues to upper management and maintenance.

• Key contributor to continually meeting and exceeding production flow.

• Ensure proper safety standards are being met and lead team towards the consistent practice of following five S’ and maintaining visual factory standards.

VISTEON SYSTEMS LLC., Connersville, IN 2000 - 2007

Production Supervisor

• Successfully managed team of 20-50 union employees.

• Responsible for meeting and exceeding daily production goals.

• Managed labor accounts, inventories, safety, housekeeping and control plan/quality audits.

• Assumed role of planner during absences (coordinating safety, quality and maintenance issues).

• Implemented visual factory in area.

• Managed performance of subordinates and provided development support through coaching, counseling and training.

• Submitted daily production reports using Microsoft Excel and Word programs

TARKETT INC. , Vails Gate, NY 1989 - 2000

Relief Man / Machine Operator

• Entrusted to maintain and operate a variety of machinery for commercial flooring manufacturer including color scales, calendars, mills, breakers, presses, banbury ovens.

• Operated packmaster and automated pallet machines within packing area.

• Lead inspection booth, color scales, calendars and ovens in times of need.

• Licensed fork lift operator

Haggerty, R. Pg. 2

STARR MFG, Mountainville, NY 1988 - 1989

Shipping Clerk

• Operator of UPS shipping table, producing an output of 100 packages daily.

• Picked, packed and palletized orders for delivery.

BEAR MOUNTAIN INN, Bear Mountain, NY 1983 - 1988

Assistant Banquet Manager

• Managed team of up to 15 persons.

• Coordinated banquets, weddings, and conferences for up to 1000+ guests and 5+ events daily.

• Partnered with Banquet Manager to identify any potential customer service issues and developed strategies for immediate resolution.

• Responsible for the performance of subordinates and provided career development support through coaching, counseling and training.

• Made decisions regarding the hiring or termination of staff.

• Delivered the utmost level of customer service at all times and ensured complete customer satisfaction.

• Built a rapport with a multitude of local professionals creating long lasting relationships and repeat business.

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