Customer Service Loss Prevention
Resume:
RAMON SPENCER **** WHITEHEAD
HOUSTON, TX *****
***.******@*****.***
OBJECTIVE
To obtain an entry-level position as a network/helpdesk administrator, or any position related to the technology field for which I am qualified.
EDUCATION
Associate of Applied Science in Computer Networking Graduated December 2010
Specialization & Certificate in
Network Administration-Cisco Track
Lone Star College , Houston, TX
GPA 3.47/4.0
Studies focused in fundamentals of networking, LAN switching/wireless, routing protocols, accessing the WAN, personal computer help desk and OSI model.
Bachelor of Science in Criminal Justice Graduated December 2008
University of Houston Downtown, Houston, TX
GPA 2.87/4.0
Major: Criminal Justice
Minor: Political Science
Studies focused in criminal investigation, general sociology, criminal law, and humanities.
TECHNOLOGY
Systems: routers and switches, configure basic network
Software: Windows 7/XP/2000, MS Office 2010
Knowledge: Cisco Three-Layer Hierarchical Model(Core, Distribution, Access Layer), Classless and
Classful Routing Protocols ( RIP, OSPF,EIGRP), Spanning Tree Protocol, Cisco
Discovery Protocol, VLSM, Subnetting, TCP/IP,vtp,vlan
LEADERSHIP
Assisted professor in setting up networks (routers, switches, racks)
Aided colleagues in configuring networks in lab environment (Cisco Packet Tracer)
Worked closely with colleagues assisting them on a school networking project
EMPLOYMENT HISTORY
Loss Prevention Supervisor-Macy’s 2011- 2012
Loss Prevention-Macy’s 2002-2010
Student 2000-2002
Customer Service Rep 2000
Student Intern for Houston Police Dpt. 1999
Other Accomplishments
Member of Cisco Networking Academy (Alumni)
Macy’s Investigator of the Month- Sept. 2009
Macy’s Investigator of the Month- August and October 2006
Foley’s Investigator the Month-September and November 2005
Foleys Fall Investigator of the Season-2004
Foley’s February 2003 Investigator
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