Manager Customer Service

** ****** *****,

Brampton, ON L*P *H*

Res: 905-***-****

Cell: 416-***-****

Email: ***********@*******.***

Arun Dutt

Summary:

An individual with extensive experience in logistics Operational Management

who is capable of working in a fast paced demanding environment. Utilizes

creativity, strong leadership and teamwork to design and execute solutions

that create customer value. Always maintains a positive attitude and

handles all responsibilities in a professional manner. Is highly

trustworthy, discreet and knows how to build strong relationships with

internal and external stakeholders. Would be an asset to any organization

seeking someone who can make a positive contribution.

Key Strengths:

. Excellent interpersonal skills and customer focused

. Ability to work equally well in a team or alone

. Detail minded and analytical

. Ability to multi-task without losing focus

. Highly adaptable with a broad range of transferable skills

. Proven performance, results oriented attitude

. Strong oral and written communication skills

. Ability to lead, train and motivate others

. Excellent troubleshooting and problem solving skills

Core Competencies:

. Performance evaluation Training/mentoring

. Inventory control Resourceful

. Budgeting Consistent/reliable

Areas of Expertise:

. Operations Management: warehouse and distribution, reverse logistics

(service vendor management), purchasing and materials, inventory control,

financial analysis and inventory reporting, customs and transportation

. Software: extensive use of SAP, AS400, Microsoft Word, Excel, PowerPoint,

Access, Outlook, and Office Procedures

. Other: internal process improvement, budget planning and development and

key performance indicators (KPI's)

Accomplishments:

. Created and successfully led the Ontario Operations Department in Toronto

and Ottawa team

. Started inventory control group, loss prevention and tracking of movement

of products while reducing pilferage from 3% to 0.05%

. Consolidated and centralized Operations data, records, process and

procedures

. Created and implemented the inventory cycle count module and process

which reduced stock outs from 12% to 1%; also created physical inventory

process and procedures, moved away from quarterly inventory taking to

annual counts which helped to reduce stock from 24 million to 10 million

by JIT approach; introduced systems generated receipts labelling program

. Developed and handled client process requirements and budgets for various

warehouses across Canada

. Extensive experience in handling a variety of different clientele through

various levels of communication, from internal team, to peers, to senior

level VP's, to independent contractors

. Maintained and controlled inventory, data, records, audits and internal

processes and procedures for several warehouses and exceeded company

goals

. Redesigned and reduced warehouse space by centralizing the distribution

centres

Professional Experience:

UTI Canada Contract Logistics Inc. 2011-2012

Operations Manager

. Planned the daily work schedule by reviewing existing work orders,

arrival notices and customer service

. Reviewed pending job trends, planned for reorganization of warehouse

space and needed changes in levels of supplies, equipment and staffing

needs

. Managed the shipping and receiving in accordance with company procedures

to ensure that all freight could be accounted for

. Provided for inspection of incoming and outgoing merchandise against

order and delivery paperwork and specifications

. Managed cycle counts to ensure accordance to corporate procedures;

reported all variances as required

. Handled risk management which included shipment delays, client

dissatisfaction and employee problems

. Assessed priorities based on time sensitivity and available resources

. Improved the efficiency of the operation by providing a work environment

that engendered positive energy, creativity and teamwork among employees

. Set policies in the workplace to ensure effective implementation and

adherence among every employee in the organization

. Recruited, developed, supervised and evaluated employees and their job

performance

. Collaborated closely with regional and local staff to coordinate account

activities

. Provided guidance and coaching to distribution team including end-user

departments

. Delivered results by leveraging the skills of the right people at the

right time

. Maintained high degree of motivation in team members to retain focus of

providing highest levels of customer satisfaction

Mediaco, The Presentation Company 2011-2011

Operations Manager, Ontario Region

. Built and led the regional operations, Ontario Division to provide

effective, efficient logistical and operational solutions, services and

support

. Developed and implemented best operations practices

. Scheduling and Human Resources Management

. Inventory and assets management

. Warehouse and service operations

. Created Regional Operations Department

. Maintained operations budget

. Interviewed, hired, proactively managed, disciplined and terminated staff

. Provided logistical and technical solutions to production department

. Ensured regional compliance and adherence to health and safety

TELUS Corporation, Toronto, ON 2000-2011

Manager, Warehouse & Distribution

. Managed the following teams: Purchasing/Procurement including vendor

management; Inventory and inventory control; Financial inventory -

General Ledger vs. Sub-Ledger; Master materials and data setup; Reverse

logistics/customer repairs; Warehouse and Distribution; Logistics

(Transportation); Customs

. Led Operations team to deliver required production meeting targets,

budget or defined KPI

. Managed production, forecast variances, and seasonal fluctuations

ensuring effective execution in considerations of targets and plans

. Provided accurate analysis of data and information to determine the best

solutions and allocation of resources

. Continuous production efficiencies to achieve better results with cross

functional training and team approach

. Developed and implemented daily, weekly or monthly plans based on pre-

established parameters for various departments; managed, prioritized and

executed workload accordingly

. Developed team members with continuous effective coaching; promoted open

communication and teamwork

. Built internal and external business partnerships for achieving common

goals

. Prepared month-end reporting and graphical presentations for inventory

summary, ageing, reconciliations for sub-ledger to general ledger, audits

of general ledger transactions to transaction history and reserve

logistics analysis reports

. Worked closely with operations team to design, develop and implement

processes that ensured timely and accurate real time transaction

reporting

. Ensured compliance with all regulatory, safety, material handling and

housekeeping policies

. Planned and designed inventory storage areas and bin location plan;

managed physical security and condition of inventory to support

engineering and distribution and assured maintenance of safe, neat and

organized work place

. Ensured accurate measurement of productivity and efficiency relating to

accuracy and service levels

. Analyzed and accounted for reports on expenses, compliance, flow of

products and return to vendor; controlled shortage and loss ensuring all

loss prevention standards were promoted and complied with in the company

. Led Health and Safety Committee, acted as site contact person and Chief

Emergency Warden

Federal Mogul Canada Ltd, Vaughan, ON 1987-2000

Senior Inventory Analyst (Operations)

Education:

Schulich School of Business, York University

. Masters Certificate in Supply Chain and Logistics Management (current)

. Executive Program in Supply Chain and Logistics Management (2002)

Ryerson University

. CGA (Second Level)

Academy of Learning College

. Financial Assistant Diploma

References supplied upon request

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