I.T. Technician, Help Desk Specialist
Resume:
DENNIS KANG
Westchester, CA 90045
*******@*****.***
QUALIFICATIONS
• Field tech engineer with 6 years of extensive experience in designing and deploying client/server network with Active Directory in various network environments.
• Provided I.T. systems management and support services for more than 80 client businesses.
• Established a company network from ground zero.
• Provided ongoing systems maintenance service as well as troubleshooting various client/server/network issues.
PROFICIENCIES
• Windows 2000, Windows XP, Windows 7, Active Directory in MS Server 2003, MS Server 2008, WSUS, SQL 2000, SQL 2005, SQL 2008, MS Office 2000, MS Office 2003, MS Office 2007, MS Office 2010, Visio, Firewalls, Routers, VPN, FTP, WebDAV, and RDP.
PROFESSIONAL EXPERIENCE
W.E. NETWORK SOLUTIONS 10/2010 Current
• Freelance Field Tech Engineer & Systems Administrator
TUFF NETWORK SERVICE
(Carson,CA)
2/2006 9/2010
• Field Tech Engineer& Systems Administrator
Served over 20 client companies as the systems administrator for their servers, workstations, and network. Designed and implemented LAN with Server/Client environment for numerous newly starting small businesses from scratch. AD design and migration performed for those that are in need of I.T. management centralization. Performed scheduled maintenance including Network security monitoring, Server/Client optimization, Data backup and recovery, and monitoring and deploying HW/SW updates performed for all servers and client workstations. Served over 80 companies with oncall onsite/remote service requests involving troubleshooting of various business applications including different versions of MS Office, Freightstream, SQL, and hardware including various printers, scanners, and other peripheral devices.
Key projects:
1) Designed, implemented, and maintained Microsoft Server 2003 AD and GPO for a company with one domain controller, two SQL servers, and 60 workstations.
2) Designed, implemented, and maintained Microsoft Server 2008 AD and GPO for a company with a domain controller with SQL server 2008, and 15 workstations.
3) RAID restoration on Microsoft Server 2000 after software RAID had been corrupted.
4) VPN installation/configuration using Sonicwall, Microsoft Server 2003, and Microsoft Server 2008.
CMS SHIPPING INC. (Inglewood, CA)
7/2004 – 1/2006
• Systems Administrator & Inbound Operator
Scouted to be the Systems Administrator for Freightstream system.Maintained system stability and performance at the peak level.
Key projects:
1) Server migration from an outdated Server 2000 system to an updated Server 2003 with SQL 2000.
FREIGHTSTREAM INC.
(Torrance, CA)
1/2003 – 7/2004
• Software Help Desk
Provided remote software support for Freightstream clients. Responsible for pre-release software testing and troubleshooting in various live environments. Software features presentation provided for new clients.
Key projects:
1) Created Freightstream user manual.
2) Created an internal software test report form with MS Access to document, monitor, and update progress of Software issues and client requests.
EDUCATION
UNIVERSITY OF CALIFORNIA, IRVINE(Degree awarded inAugust, 2000)
Bachelor of Science in Economics
Minor in Information & Computer Science
LEADERSHIP EXPERIENCE
Praise leader and Bible study group leader at Christian church
LANGUAGES
Fluent in both Korean and English
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