Windows Technician
Resume:
Dustin L. Potts
************@*****.***
Objective:
Pursuing a career in Information Technology where I can utilize my skills, education and experience in a challenging position where I can contribute to the success of the company.
Education / Certificates:
Prometric Testing Center, Microsoft Exchange Server 2007, Greenwood Village, CO
MCTS 70-236: Configuring Microsoft Exchange Server 2007. August 2008.
Computer Education Institute College, MCSE, MCDBA, SQL, A+. Los Angeles , CA
MCP 70-210 Certificate in Windows Professional, MCP 70-215 Certificate in Windows Server. September 2003.
Southern California Regional Occupational Center, Cisco Networking Academy, Torrance, CA
CCNA Certificate in Networking, OSI model, Ethernet, TCP/IP. January 2002.
Five Week on the job training in Sydney, Australia at One.Tel inc’s home office.
Windows NT.4, Summa Four, Patch Panel, PC Repair, Ghosting, T1, Network Protocols, Unix. January 2000.
Experience:
RFMD Broomfield, CO November 2007 – November 2008
Internal System Support (contractor)
Internal systems support for 250 end users and 50+ Windows servers in a team of three.
Active Directory and Exchange 2003 administration of user accounts, distribution lists and organizational units for 200+ users.
Administration of all end user desktops and laptops running Vista, Windows XP, Windows 2000 and Windows 95.
Providing remote access support using Citrix, Remote Desktop, and Terminal Services.
Responsible for build out and deployment of Ghost images for Dell, Compaq and HP laptops.
Application support for Microsoft Office 2007, Office 2003, Cisco VPN 4.0, SSL Juniper VPN, Autocad, Primo PDF and SAP.
Daily administration of Trend Micro OfficeScan server and OfficeScan clients.
Maintenance of all HP, Zebra and Toshiba network printers, scanners, fax machines and copiers.
Daily administration of Veritas Backup using Backup Exec 10.
Installation and configuration of an Exchange 2007 lab environment: Lab consisting of two Windows 2003 R2 X64 servers running Hub Transport and Edge Transport server roles, Forefront, Active Directory, DNS, DHCP, NT Backup, clients running Vista with Office 2007.
EMC Englewood, CO June 2006 – Sept 2007
System Administrator (contractor)
Responsible for all Exchange 2003, Active Directory, Network, Veritas tape backups and VOIP support for 100 + users across three local area networks.
Configuration and maintenance of all Active Directory and Exchange accounts, OU’s and distribution lists on Windows 2003 and Windows 2000 Servers.
Administration of CRM 3.0 user accounts, roles and site access.
Administration of Sharepoint user accounts and portal sites
Daily administration of Veritas Backup using Backup Exec 10.
Administration of all end user desktops and laptops running Windows XP and Windows Vista.
Purchasing, inventory, configuration and deployment of all desktops, laptops, pc peripherals, printers, toner, fusers, and printer maintenance kits.
Maintenance of all HP, Konica, and Brother network printers, scanners, fax machines and copiers.
Administration of Windows print, application and file servers.
Daily administration and new user setup of Cisco Unity and Cisco Call Manager.
Cisco switch VLAN administration.
New hire training including creation of How To documents.
VMWare Workstation and Server support, experience with P2V for server virtualization as well as end user support for VPC.
Helio Westwood, CA April 2005 – May 2006
Network Administrator / Desktop Technician
Exclusively responsible for providing all Desktop, Exchange, Active Directory, Network, and Telephone support for 100 + users in two cities.
Maintaining, installing, and troubleshooting Windows XP Pro operating systems, Microsoft Office 2003, Word, Excel, Powerpoint, Visio, Project, Outlook, Outlook Web Access, Adobe Photoshop and Reader, Norton Antivirus, Juniper VPN, Act 2000, Act 2005, Yahoo IM, Aol Messenger for interoffice communications.
Administration of all Active Directory and Exchange accounts, OU’s and distribution groups within Windows 2003 Servers and Exchange 2003 Servers.
Configuration and maintenance for all Treo 650 handsets and related hardware and software for 100 + users.
Maintenance of all data (RJ45) and telephone (RJ11\RJ14) lines and ports for 100 + users.
Setup and administration of all electronic hallway access cards for 100 + users.
Administration of one Power Mac G5 desktop and five G4 laptops.
Purchasing, installation and administration of all HP and Brother network printers.
Installation and maintenance of all Windows Updates, Office Updates, antivirus and anti spyware software: Norton Anti Virus, Spybot, Adaware, MS Anti Spyware.
Purchasing, configuration, and administration of all laptops company wide: IBM T42, IBM R51, Compaq NC6000, Toshiba Protégé, Toshiba Satellite and Sony Vaio’s.
Build and install of 4 DL360 rack mount servers.
Installation and administration of three Linksys WAP54G (wireless access points) and corresponding external and embedded wireless network cards.
Administration and desktop support for 25 + IBM R51 laptops with South Korean version of XP.
Creation, testing, and placement of CAT5 network cables.
Northrop Grumman El Segundo, CA November 2004 – April 2005
Senior Desktop Technician (contractor)
Providing Desktop and Network support for 500 + users within a team of four.
Maintaining and troubleshooting Windows 2000 Pro and Windows XP Pro desktops in a network environment.
Providing support for Microsoft Office 2000 and 2003, Outlook 2000 and 2003, Arcserve 11, Adobe 5, Adobe 6, & Adobe 7 writer and distiller, Norton Anti Virus, Cisco VPN Client, RAS, Ad Aware, Spybot S&D, Internet Explorer, Netscape Navigator, CAC card readers, Blackberry’s and Palm Pilots.
Imaging and supporting Micron Client Pro desktops and IBM T20, T28, and T41 laptops with Symantec Ghost.
Project team lead for XP beta testing prior to base-wide deployment.
Resolving trouble tickets created with Remedy.
Creating and managing Active Directory 2003 and Exchange 2003 user accounts and groups.
Installation and maintenance of all Visioneer desktop scanners and related applications for setup and Optical Character Recognition.
Exclusively responsible for all PC hardware repair: RAM, cd rom, dvd rom, hard drives, floppy disk drives, zip drives, mother boards, video cards, network interface cards, etc.
Providing support for all HP network scanners and HP network printers.
Providing support for all Blackberry’s and Desktop Manager software.
Vision Express Huntington Park, CA May 2004 – November 2004
Network Administrator
Provide support for 12 servers, 100+ desktops, 3 networks, all software and hardware within three point-to-point T1 Local Area Networks containing over 118 employees.
Daily server maintenance of 10 Windows 2000 servers and two Windows 2003 servers with Exchange 2003.
Responsible for all DLT tape backups using ArcServe BrightStor version 9 on three W2k servers in three separate cities connecting with Terminal Services.
Creation and management of all Active Directory, SQL, Exchange, Outlook, Act, CMS, and Norstar voicemail user accounts.
Administration of all Nortel Network phone accounts, passwords, extensions, voice mail boxes and telephones sets.
Installation and desktop support of Windows 2000 pro, XP pro, XP home operating systems.
Building, troubleshooting and installation of all desktop pc’s, operating systems, print ques, pc hardware, drivers, PDA’s, drive mappings, IE service packs, programs and Windows Updates.
Desktop maintenance using system tools, DOS, network properties, mapped drives, regedit, msconfig, winipcfg, remote desktop, virus scans, windows updates and office updates.
Remote administration of all offsite LAN desktop pc’s and servers using PC Anywhere 11, Terminal Services and VPN.
Installation and maintenance of all HP, Ricoh, and Brother network printers, drums, fusers, toner, rollers, printer ques and drivers.
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