LINDA N. WARD

PO Box ***** Amarillo, TX ***** 806-***-**** curfff@r.postjobfree.com

OCCUPATIONAL GOAL

To obtain a professional position in an IT related field where I can use the knowledge, skills, and abilities gained from successful hands-on experience in a wide variety of computer related jobs.

IT KNOWLEDGE

Hardware and Software Support

Proficient in systems analysis to identify problems and develop solutions to address opportunities that present themselves. Hands on experience programming in SQL, RPG, COBOL, Query Tools as well as the ability to work with Word, Excel, DB2, or PowerPoint. Perform new release upgrades to ensure peak performance of systems. Able to install and configure new equipment. Entry level experience with XHTML, javascript, and Java.

Communication Abilities

Capable of reducing highly complex technical IT information to terms that others might better understand. Experienced in completing documentation on new processes. Adept in training employees on the use of software, hardware, and policies and procedures.

Leadership Skills

Experienced leader with success using project management software to track projects and assign resources necessary to complete the mission.

Work Experience

Panhandle Plains Student Loan Center Canyon Texas

Programmer/Analyst I 12/98 – 03/02

Programmer Analyst III Team Leader 03/02 – 06/05

Business Application Delivery Manager 06/05 – 08/08

Install vendor program updates when released. Identify problems created by the software or user, find resolutions and apply fixes where applicable. Develop familiarity with relational databases by assisting in the creation of a new student loan software project. Responsible for helping develop, test, document, and train on new processes. Moderate use of Excel. Assist with hardware issues upon request.

Corporate Systems Amarillo Texas

Data Analyst 06/98 – 12/98

Analyzed incoming data for risk management issues.

Amarillo Hardware Company Amarillo Texas

Systems Administrator – Operations Manager 07/94 – 06/98

Install new release upgrades from IBM or other vendors purchases. Provide technical support for software and hardware. Assist in problem solving for all departments. Create reports for analysis of buying trends. Handle bids and purchasing of forms necessary for IT department processing. Install and train employees on Windows and its related products. Moderate use of Excel. Use RPG in testing and limited programming.

 

LINDA N. WARD

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Anderson News Amarillo Texas

Assistant Operations Manager 12/93 – 07/94

Install and setup entire warehouse on Iseries. Handled EDI through Gentran for Sam’s and Walmart. Supervised 8 operators with 24/7 shifts. Multi-system environment (F60, E70, F20(4), F(25).

Jack B. Kelley, Inc. Amarillo Texas

Data Processing Coordinator 01/81 – 12/93

Responsible for all program changes and upgrades from software vendor. Process all IBM system upgrades and new releases. Review and test programs from vendors. Provided current training and up-to-date documentation for employees. Oversee all maintenance and equipment installations locally and remotely. Responsible for all aspects of employee and owner/operator

payroll.

FORMAL TRAINING

West Texas A&M University Canyon Texas

Bachelor of General Studies with an emphasis in Computer Information Systems anticipated 12/10

Management Information Systems

Programming Fundamentals/Java

Principles of CIS

Web Development

Amarillo College Amarillo Texas

Associates of Science General Studies 05/99

ISeris RPG Programming

Operating Systems/Unix/TCL-TK

ISeries COBOL Programming

File Database and Operations

ISeries Operating Systems

Innovative Computing Corporations Oklahoma City, Oklahoma

Industry Specific Training/Trucking

Advanced AS400 Query

CL Programming

IBM Dallas Texas

WAF Intro to Imaging Workshop

HONORS AND ACTIVITIES

Amarillo Chapter of H.O.G., Quartermaster, 09/06 – current

Children’s Home of Amarillo club volunteer

SPCA Benefit Run Volunteer

Family Support Service Volunteer

Cribs for Life Benefit Run Volunteer

Make-A-Wish Volunteer

Block Party Volunteer

Jack B. Kelley – Chairwoman’s Circle of Excellence Award 1993

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