Sales Customer Service
Resume:
Robbins Wildman
Seffner, Fl. *****
*********@*******.***
OBJECTIVES
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of computer technology
SKILLS
Proficient in all areas computer technology, including but not limited to tech support, numerous software operations, troubleshooting all problems with computer and network issues. Experienced in all Windows versions from Dos to Windows 7. Experienced in supervising/managing 200+ employees on a daily basis and numerous branch offices. Have 20+ years dealing with the public on a daily basis.
EXPERIENCE
OSI corporate
2022 Westshore Blvd.
Help desk analysis
January 2011 - present
Helped customers on the phone with numerous computer problems from Positouch to viruses and laptop problems. Troubleshoot network problems as well. Helped customers with end of month inventory problems with inventory. Helped with any operations problems they had as well.
Well diversed with Altaris and Active Directory as well as Sharepoint and Carbon Copy.
Pinnacle Hospitality
3102 Cherry Palm Drive
Senior Service Engineer
April/1999-November/2010
. Duties include managing and overseeing of 200+ Positouch point of sale customers systems in Florida, new installs from
staging to final installation, programmed
database for each customer, repair equipment on site as well as the office including touch screens, receipt printers, and all in one computers including manufacturer brands such as J2, Posiflex
and IBM. Worked with Systech boxes and ip printing for prep printers in the kitchen. nstalled security systems from Geovision that interfaced with the point of sale system, installed hubs
and routers on its own ip address to keep the system safe and configured them for the internet for credit card processing using transaction plus and midnight express by slipskeam, loaded custom antivirus
Setup new systems on a TCP/IP configuration, kept up with customers' software version for pci compliance, Programmed Symbol wireless hand-helds with Symbol access points, did live coverage and training , kept up with windows based operating system as it changed all the way from dos to Windows including Windows embedded and CE. On call 2417 when clients had svstem issues . Did installs for big accounts like Outback Steakhouse, Bonefish and Carrabbas.
Proficient in Pcanywhere, Teamviwer, and Ultravnc for remote connections into customer sites to resolve software and database issues, also remotely connect to upgrade there system as necessary for
pci compliance.
TAI Computers
Tampa, Fl Norcross, Ga.
General Manager
March/1996-April/1999
In charge of the day to day operations for a computer wholesale company with an annual sales volume of 100$ million with 5 locations in the southeast.
Responsilities included inventory control, quality control in technical lab, sales analysis for all locations, network support on a Novell based network, oversee accounting for all locations, in charge of all corporate sales within the company, all end of month closing procedures for all offices. Process payroll for all branches.
TAI Computers
8615 Benjamin Road
Branch Manager
January/1993-March/1996
Daily duties include all aspects of the day to day operations, sales, inventory control, all accounting aspects for this location, end of month closing procedures, building systems in technical lab, supporting a Novell based server, customer service in a competitive sales environment.
Information Resourses Technology
Hermitage, Pa.
Systems Analyst
June/1992-January/1993
Traveled throughout the country installing new computer networks with the Baptist Book store chain including all equipment and software.
Trained employees in the operation of computers and software packages. Troubleshoot hardware and software problems. Entered inventory into a computer based system to assure 100% accurancy.
EDUCATION
FCCJ
Jacksonville, Fl.
Associates
Accounting
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