Call Center Representative

Barbara Cabrera

Norwalk, CA *****

562-***-****

***********@*****.***

Experience: Lead Support/Treatment Sales Representative

Western Dental Services, Inc. 6/2009-3/2011

Orange, CA 92825

• Placing outbound calls to existing patients regarding pending dental treatments and scheduling follow-up appointments to continue care. Objective entailed of providing patients with ultimate service, answering questions, explanation of treatment and scheduling appointments following company procedures and guidelines.

• Identifying patient objections to treatment presented at office level and providing financial options to facilitate proceeding with care, which included estimates and terms.

• Support role consisted of supervisory duties such as but not limited to department accountability and performance.

Sales Associate/Guess Specialist

Macys 9/2008-6/2009

Downey, CA 90241

• Provided outstanding service assisting customers and maintaining loyalty

• Product knowledge and presentation

• Importance of working with team ensuring department maintained at company standards

Front Office Dental Receptionist

Gregory Davis D.D.S. Inc. 4/2002-3/2007

Bonita, CA 91902

• Ensured office patient flow, answering phones, data entry, scheduling, collecting and posting patient payments and treatments

• Maintained records and preparation for upcoming appointments by identifying booking abnormalities and verifying insurance eligibility

Skills/Knowledge:

• Bilingual (Spanish)

• Dental Terminology and Treatment Sequences

• General Office Procedures

• Microsoft Word and Excel

Training:

Administrative Medical/Dental Assisting

The Academy of Professional Careers, La Mesa CA 91942

Dental Assistant Apprentice

Sheppard Air Force Base, Texas

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