Manager Team Leader

RESUME

Rajesh K

Room No:***

P.M. Mansion

Choolaimedu (Signal)

Chennai-600094

Mob:+91-741******* (OR) (0 )888-***-****

Email: ******.**********@*****.***

Objective

Interested in holding a reasonably matching and a challenging position in an environment that allows working towards the development of the career as well as the organization.

Professional Experience

Organization: HGSL – Hinduja Global Solutions Ltd (From Nov 04th 2008 – Till now)

HGSL is a provider of data, GPRS Techniqual Information.HGSL primary focus on Airtel Network Mobile and PC trouble shooting of internet services.

Designation : Team Leader(BPO)

Tenure: 3.6 Years

Process: Airtel Technical Support

Client: General Packet Radio Services (GPRS)

Role: Customer Relation Officer (1 Years) After that Promoted To

Team Leader (2.6months)

Job profile:

• To Perform a GPRS Service provide to Airtel customers.

• The Primary focus is to solve the customers issues and queries

Responsibilities:

• Handling 2nd level calls

• Floor maintance&help to new joiners

• Interacting with AMO's & Process Manager(PM) and Client Interactive Daily Activities.

Achievements:

• I got appreciation from Airtel Client 3times

• I got Two Times Best Team Leader Awards

• I got hall of fame award in Nov 2009

Educational Qualification

• Completed MCA (Computers) from Alagappa University in 208 with an aggregate of 79%

• Completed B.sc (General Science) from Nagrajuna University in 2005 with an aggregate of 62%

• Did MPC (Math's ,Physics, Chemistry) in 12thstd and completed in 2000 with an aggregate of 55.50%.

• Completed 10th std in 1997 with an aggregate of 49.50%.

Technical Skills:

• MS-Excel

• Testing

• Core Java

• DBMS,VB

• HTML

Personal Details

Name: Rajesh Kolipaka

Father’s name: Jagannadha Rao

Date of Birth: 07th August 1983

Sex: Male

Marital Status: Married

Nationality: Indian

Hobbies: Playing cicket, Dance&Watching TV.

Languages Known: Tamil ,Telugu and English,

Permanent Address: Burm Pet,

Near Mosque Area

Narasaraopet,

Guntur(Dist)

Andhra Pradesh.

Pin Code: 522601

Declaration

I here by declare that the above mentioned particulars are true to best of my knowledge.

Date: 30-06-2012

Place: Chennai

Regards

Rajesh.K

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