Customer Service Representative

Art Leal

Los Angeles, CA *****

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Home: 323-***-**** ********@*********.*** Mobile: 310-***-****

QUALIFICATIONS

A dedicated Customer Service professional with 10 years experience. Strong interpersonal skills, Self-Motivated. Energetic and detail oriented. Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

COURTCALL, LLC

Customer Service Representative, Los Angeles, CA 2008 - Present

Train new employees on procedures and processes

Receive and analyze customer requests providing timely and efficient solution

Liaison with other departments for order completion

Maintain a call rate of up to 80 calls per day

Data Entry

NEW YORK FOOD COMPANY

Driver Delivery person, El Segundo, CA 2007 - 2008

Ensured reliable service, prompt delivery and attractive presentation to Fortune 500 corporate accounts

Vehicle maintenance

Restock shelves and maintained work area

DEBBIES DINNERS

Driver/Personal Assistant, Los Angeles, CA 2007 - 2008

Organized files, received orders through phone and check messages.

Processed personal errands and assisted in shopping.

Maintained vehicles, oil changes, brakes and over all repair of vehicles.

Coordinator with Chef and owner, when problems occurred.

Delivered food to studios and private customers.

Restock, clean up, organized the kitchen.

L.A. TRANSPORTATION

Truck Driver, Inglewood, CA 2004 - 2007

Pick up and delivery of freight and other materials

Pallet loading and breakdown

Operation of bobtail trucks

Vehicle maintenance

USC BOOKSTORE

Supervisor, Customer Service, Los Angeles, CA 2002 - 2003

Supervised part-time students and temporary workers

Stocked and maintained office supplies, electronics and art supplies

Provided assistance with internal and external customers

Placed special orders and received deliveries

FEDERAL EXPRESS CORPORATION

Material Handler, Los Angeles, CA 1999 - 2002

Topside, Forward and Aft Belly Captain

Team leader responsible for training new employees

Motivate and assist team members

Organize and sort customer shipments

Trained on aircraft support equipment: FMC loader, Commander loader, forklift, tug and various types of aircraft

QUARTERDECK CORPORATION

Buyer, Marina Del Rey, CA 1998 - 1999

Purchased hardware, software and office supplies for all locations

Assisted Production Manager with negotiating competitive quotes, reducing costs by 25%

Developed and maintained vendor relationships

Negotiated with vendors to ensure competitive advantage on equipment prices and availability, resulting in significant savings on computer hardware

Researched and assessed software licensing agreements to ensure legal compliance

Coordinated with accounts payable on accrual reports, tracking and reconciling of customer and vendor accounts.

SYMANTEC CORPORATION

Purchasing Assistant, Santa Monica, CA 1992 - 1998

Negotiated competitive bids and selecting best quotes reducing cost of supplies by 45% annually.

Maintained and tracked computer equipment inventory valued at

$250,000

Negotiated with vendors to ensure competitive advantage on equipment prices and availability, resulting in 10% savings on computer hardware orders

Designed and implemented equipment repair tracking spreadsheet systems, which eliminated discrepancies and reduced data processing time.

EDUCATION

WEST LOS ANGELES COLLEGE Culver City, CA

AA Degree (In progress)

SKILLS

MS Excel, MS Word, Lotus Notes Desktop, Expandable, Oracle, and ASK MAN

AWARDS

FedEx Outstanding Performance Award, December 2000

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