Customer Service Rep.

ASHLEY SHAVON ROBERTS

*** **** ***** **. ***** *

Chicago, IL 60628

Primary: 708-***-****

Secondary: 773-***-****

E-mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Excellent communication skills

• Excellent organizational skills

• Effective team player with good interpersonal skills

EDUCATION

UNIVERSITY OF ILLINOIS AT CHICAGO August 2011-Present

Chicago, IL 60607

Major: Kinesiology

MORGAN PARK HIGH SCHOOL September 2007-June 2011

Chicago, IL 60643

Diploma: General Studies

VOLUNTEER EXPERIENCE

WEST PULLMAN LIBRARY September 2008-May 2009

Chicago, IL 60628

LIBRARY ATTENDANT

• Assisted customers in locating books

• Processed customers’ debt payments or fees with cashier

• Stamped, labeled, and reshelf books

• Kept library clean

• Operated fax and copy machines

• Typed, created, and distributed signs and flyers throughout library

MORGAN PARK HIGH SCHOOL August 2008-October 2008

Chicago, IL 60643

STUDENT COUNCIL

• Assisted in creating and distributing tickets for homecoming

• Assisted in creating and distributing flyers for homecoming

• Assisted with prom theme, location, menu

SOFTWARE PROFICIENCIES

• Typing speed of 30 W.P.M.

• Intermediate knowledge of MS Word 2010

• Proficient knowledge of MS Excel

• Internet savvy

• General knowledge of office equipment

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