Customer Service Administrative Assistant

Agnes Antosz-Avila

**** * ******* *** | Chicago IL 60634 | Mobile: 773-***-**** | *****.******.*****@*****.***

PROFILE & SKILLS

Certified Professional Coder with strong administration support experience, looking for a challenging position in medical coding. Extensive experience in customer support utilizing problem solving and decision making skills.

General computer and Language skills:

• Windows XP/7

• MS Office 2010 (Word, Excel, Power Point)

• Effective writing contracts, proposals & invoices

• Excellent communication skills

• Fluent in Polish Conversational & Writing

• Understanding and Reading of Spanish

EDUCATION & TRAINING

CPC Certification (CPC-A) 6/2011

Certification Test 86% Score

WILBUR WRIGHT COLLEGE, Chicago, IL 2010 - 2011

Medical Coding Coursework

Curriculum included: Medical Terminology, Anatomy, ICD-9, CPT coding, etc.

UNIVERSITY OF ILLINOIS AT CHICAGO 1997-2000

Bachelor of Science – Management and Marketing

EXPERIENCE

J&J INSTALLATIONS, Chicago, IL 1996 – Present

Administrative Assistant

• Generated, estimates, cost proposals for project bidding, contracts and billing invoices.

• Interfaced with customer during initial project assessment, negotiations and throughout the projects life.

• Scheduled contractors visits and prioritized projects accordingly.

• Handled accounts payable, employee salaries and paperwork for quarterly taxes.

• Responsible for advertising and subcontractor management.

Atlantic Realty, REMAX, Chicago, IL 2002-2009

Realtor Agent

• Established effective flow of communication between agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.

• Successfully negotiated home purchasing deals providing both buyers and sellers a profitable experience.

• Managed all logistical aspects of a home sale including marketing, open houses, closings & inspections.

AIR CANADA, Chicago, IL 2000-2001

Customer Service Agent

• Handled customer needs including travel reservations, ticketing, re-scheduling, baggage tracking etc.

• Adapted to changes in operational conditions and sought to solve traveling conflicts ahead of time.

• Proficiently utilized airline database, multi-line phone system at counter.

Personal References and salary requirements available upon request.

Contact this candidate