Customer Service Human Resources
Resume:
Marie Munoz
Houston, Texas 77082
*****.*****@****.***
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SKILLS/QUALIFICATIONS
•12 years of customer service, 8 years of administrative experience, 3 years medical oriented experience.
•Bilingual English/Spanish with the ability to translate both verbal and written.
•Work well with little or no supervision.
•Ability to prioritize and remain focused on the essence of an issue.
•Skilled at learning new concepts quickly while working well under pressure.
•Presentable, hard working, with a very energetic and pleasant personality.
WORK EXPERIENCE
Sugarland Methodist Hospital 2010-2011
Front Desk, ASR, Outpatient Imaging – Radiology
•Greet patients immediately, in a warm and friendly manner.
•Using EPIC to verify/keep track of patients demographics, orders and scheduling.
•Filing documents, forms and prescriptions sending them to the correct designated department; i.e.: medical records, ER, human resources, outgoing mail, etc.
•Closing the front desk at the end of the day; printing the schedule for the following day, forwarding phones, making sure all mail goes out daily.
Kelsey-Seybold Clinic, (main campus) 2009-2010
Front Desk, Ambulatory Service Rep. – Radiology
•Greeting and checking in patients with a warm smile, answering any questions in regards to any laboratory instructions and radiology visits/procedures. As well as escorting the patient to their respective dressing room before each procedure for further instruction.
•Verifying patients’ insurance information (often sending verification requests electronically) collecting payment according to patience benefits; using EPIC to keep track of patients’ demographics, orders and scheduling.
•Responsible for money collected each day, accountable to fill out necessary forms for balances;
P.C Mary’s Inc. 2000-2006
Customer Service Supervisor –Wholesale Distribution
•Attended to the front desk; answering a multiple phone lines.
•Calling and keeping record of invoices, collecting payment and handling accounts.
•Operate office equipment such as voicemail, using word processing, spreadsheet to prepare reports, invoices, financial statements, letters, etc.
•Payroll, benefit enrollment, keeping track and calculating time cards, issuing checks, running bank errands.
•Maintaining a business relationship with clients to encourage our clients’ more frequent orders.
•Oversee, update, process and file wholesalers records and correspondence every day.
EDUCATION
Business Administration – Human Resources, University of Phoenix – Houston, Texas.
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