Customer Service Medical

Angela McCurdy

**** * ****** ******* ******, WA *9216

Email: csy1pg@r.postjobfree.com

Phone: 509-***-****

Billing and Coding Specialist

Career Objective

To be in a position where I can contribute to generating profit for the office, as well as participate in coding standards to help reduce claim denials and increase productivity.

Qualifications

• Displayed knowledge in Microsoft Office Suit including Outlook by producing text documents, spreadsheets, and power points, and by keeping track of accounts in Access. Communicated with instructors and other classmates using Outlook daily.

• Analyzed information quickly for integrity and usefulness

• Experienced over 160 hours of CPT and ICD-9 coding

• Studied the importance of maintaining patient confidentiality according to HIPPA regulations.

• Joined American Academy of Professional Coders in 2009

• Certified in CPR and First Aid

• Earned continuing education certificates thru CMS web training

• Studied anatomy terminology during coursework and applied knowledge during internship

• Accurately keyed charge entries into data base

Education

Spokane Community College

Spokane WA

Medical Coding and Billing Specialist Certificate

December, 2009

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Experience

Third-Party Payer ◊ December 2009- Present

Processed claims that were unable to be automatically adjudicated through the computer system using corporate software. Researched claims for duplication, coding and billing errors, and applied proper benefits. Requested medical records from appropriate sources when needed, and located provider information using approved searching methods.

Claims Processor, Premera Blue Cross, Spokane, WA

Angela McCurdy page 2of 2

Medical Office ◊ October 2009-November 2009

Participated in many activities of the office including accessing patient charts for coding and verification, prepared charts for the next day’s patients for seven providers, arranged referrals to specialty services, and entered and submitted charges for Medicare.

Internship, Family Home Care, Liberty Lake, WA

Customer Service ◊ July 1999-February 2007

Offered customers valuable products and services based upon their individual needs and desires. Answered phones and transferred the call when appropriate. Responsible for accurate and timely point of sale transactions and appropriate credit application. Taught new employees effective sales methods approved by superiors.

• Little Loan Shoppe, Spokane, WA

• ICT Group, Inc, Spokane, WA

• Sears, Spokane WA

Hospitality ◊ July 2000-February 2008

Accurately recorded customer orders for food and beverages and served their orders in a friendly and high

quality fashion. Worked with other teammates to create a fun atmosphere and to keep work spaces clean and organized. Responsible for accurate cash transactions during shift and deposits at the end of shift. Trained and supervised new employees on company standards.

• Pizza Hut, Coeur d’Alene, ID

• Wendy’s, Coeur d’Alene, ID

• Spokandy, Spokane, WA

• McQ's Billiards and Sports Bar, Spokane, WA

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