Customer Service Manager

Darryl Christensen__________________________

*** ********* **.

St. Charles, Mo 63304

636-***-**** (cell)

************@***.***

QUALIFICATIONS

Extensive experience managing operations in retail, service and sales while consistently achieving excellent results.

EDUCATION

University of Missouri Columbia, MO B.A. English

EMPLOYMENT

2011-2012 Sales

The Tile Shop-St. Peters

High pressure selling of stone and porcelain tile to contractors and customers. Wrote orders and pushed add-on sales to maximize gross profit and average ticket. Ensured customer orders were ordered properly and filled in a timely manner. Loaded and unloaded pallets of tile and filled kiosks within the store. Helped suggest to customers design ideas to make their purchasing decisions easier.

2010-2011 General Manager

Party City- Olivette, Ballwin, Ferguson, MO

Operated entire operation of $2 million dollar store and achieved positive comp sales and low shrink. Also ran other Party City stores while transitioning Factory Card and Party Outlet stores into Party City stores. Provided leadership and direction to associates and managers. Executed operational programs within the store and training of associates in customer service, driving sales, safety and merchandising.

2002-2010 Store Manager

Factory Card and Party Outlet-Chesterfield, O’Fallon

Opened new stores in Chesterfield and O’Fallon. Managed second highest volume store in the district in St. Peters. Awarded “Presidents Club” honor as top manager in company. Controlled every aspect of store operations including profit and loss statements, payroll, schedules, hiring and training, loss prevention and inventory control. Motivated managers and associates to excel in merchandising, stocking, customer service and driving sales to achieve positive comp sales and successful overall results.

2001-2002 Manager

Toys-R-Us- Chesterfield, MO

Supervised and trained over 30 employees and ensured excellent customer service during the peak season and throughout the year to drive sales. Organized and merchandised product for maximum profit and gross margin.

1996-2001 Manager / Warehouse Manager

Circuit City Service -Maryland Heights, MO

Directed the flow of over a million dollars of electronics to and from the Circuit City stores while keeping inventory variance consistently below .5% and keeping tight deadlines. Managed over 35 technicians and 10 support associates. Constant customer contact to maintain good customer relations and service.

1994-1996 Manager

Walgreens- St. Louis, Mo

Managed six different stores and increased gross profit by means of loss prevention, quality merchandising, accurate cash control and good customer service.

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