Customer Service Manager
Resume:
CARL E. BUFKIN
Houston TX 77036
************.**@*****.***
EXPERIENCE
**/**-******* *** **** PIZZA/WINGS/SUBS STAFFORD TX
ASSISTANT MANAGER
• Manage staff of 5
• Work in tandem with The Pour House pub and their customers
• Greet take-out clients, dine-in customers and procure customer orders via telephone
• Prepare customer orders to their specifications and delegate orders to drivers and pub staff
• Execute daily operations of paperwork and bank deposits
• Remove and record amount of cash in register at the end of the day
09/10-05/11 GAME STOP KINGWOOD TX
ASSISTANT STORE MANAGER
• Supervised employees engaged in sales work, taking of inventories, reconciling cash with
sales receipts, keeping operating records and preparing daily record of transactions
• Exemplified Customer Service
• Received, opened, and unpacked cartons of merchandise, checking invoice against items received
on a weekly basis.
• Set up advertising, displayed merchandise on shelves and tables to attract customers and promote sales
• Planned and prepared work schedules, assigned employees to specific tasks
• Completed buy-backs of used merchandise for re-sale
• Successfully handled customer complaints and inquiries
03/09-8/10 CROSSMARK HOUSTON TX
RETAIL MARKETING REPRESENTATIVE
• Displayed products such as food, beverage, accessories, and general merchandise in windows,
showcases, on tables, and on sales floor of the retail outlet to attract attention of prospective customers
• Arranged products on shelves according to a pre-arranged plan
• Inventory, store, and restock merchandise displays
• Travel with company team, and alone, for out of town assignments
• Processed time records and mileage reports on a daily basis
11/05 – 03/09 BLOCKBUSTER VIDEO CLEVELAND TX
ASSISTANT MANAGER/STORE MANAGER
• Supervised staff of 9
• Provided excellent customer service
• Executed daily operations
• Stamped, marked and tagged merchandise
• Successfully handled customer complaints and inquiries
• Received inventory and sorted according to release date
EDUCATION
1987-1991 Dobie High School HOUSTON TX
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