Receptionist / Administrative Assistant / Customer Service

**** ***** ******, #* ~ Bellflower, California ***06

****************@*****.*** ~ 562-***-**** Cell

Tracy L. Thomas

OBJECTIVE

Seeking to acquire a position that bestows extensive experience, working in active environments and requiring strong organizational skills.

SUMMARY OF QUALIFICATIONS:

• Over 20 years of solid and diverse experience in business relations

• Energetic, with strong public relation abilities; motivated; professionalism

• Excellent knowledge of Primavera Expedition, Prolog, Microsoft Office Software, Outlook and other computer and internet programs

• Productive team member or independent worker, with strong attention to keen ability to work under pressure and multitask

EXPERIENCE

08/06- 10/10 Hellmuth, Obata & Kassabaum Culver City, CA

Administrative Assistant - UCI Replacement Hospital

Assist the Project Manager with additional services, and budget revisions. Administered training for Project Managers & Team members on database applications. Maintain RFI logs for submittal folders. Communicate with consultants daily on outstanding or incomplete items. Administer monthly Project Team Meetings to go over deadlines, schedules, issuing of drawings, and pending items. Maintain expense reports, project filing system-electronic and paper and created submittal folders for submittal filing. Closeout all phases of project including Archiving.

06/04- 08/06 Lee, Burkhart & Liu Marina Del Rey, CA

Administrative Assistant - LAC+USC Medical Replacement Hospital

Manage submittal & RFI logs. Constructed project filing system-electronic & paper (all binders used for Construction Administration Phases). Prepare pending reports for submittals and RFI's for each project. Update Project Directory to reflect Construction Administration Phase; schedule meetings, conference calls and Archiving.

08/03-06/04 Act 1 Torrance, CA

Staff Payroll Coordinator

Compile and compound semi-monthly payroll data such as hours worked, salaries, commissions, auto allowances, bonuses, taxes and insurance to be withheld and employee identification number from new hire packages and other records for staff employees. Prepares and enters payroll and direct deposit data into computer files, computes wages and deductions and posts payroll records. Record changes affecting net wages; such as exemptions, insurance coverage, and loan payments for each employee to update master payroll records. Ensure that all federal, state and other regulatory authorities legislative or statutory are met. Computes and inputs wage garnishments into computer files. Prepare periodic reports of earnings, taxes, and deductions. Prepares and issues paychecks in an accurate and timely manner.

09/99- 08/03 Act 1 Torrance, CA

Office Coordinator

Operate high volume switchboard. Open up daily U.S. Mail, sort and distribute to staff. Assist with other departments such as Accounts Receivable Department, matching copied checks to invoices, stuffing envelopes for Temp Payroll and matching time sheets and also matching invoices to checks for Special Billing.

11/01- 11/02 Mervyn’s Cerritos, CA

Cashier Part-time

Greet all customers encountered. Assist customers in a friendly courteous manner. Effectively responds to questions and request from customers. Process customer transactions accurately and effectively. Perform other duties as assigned. Examples include, folding, stocking, hanging, ticketing and gift wrapping.

08/97-09/99 Hellmuth, Obata & Kassabaum Culver City, CA

Receptionist

Handle all incoming call ensuring quality deliverance in a professional and businesslike manner. Responsible for incoming and outgoing packages for clients & staff. Organized all meetings & set up conference rooms; assist with accounting & several other departments. Maintained clerical work for various departments to ensure valued & quality work is provided to all clients and vendors. Ensured office was stocked with supplies at all times.

08/94-08/97 Value Options Cypress, CA

Lead Receptionist/Customer Service

Handle all incoming calls. Received outgoing and incoming overnight mail, ensured all outgoing packages were properly labeled and documented and all incoming packages were distributed in a timely manner; updated company phone list; kept track of new and former employees to ensure an updated list was distributed to all employees. Maintained job postings of all new position/openings; updated job descriptions when required; handled tuition reimbursement by maintaining employee educational files, educated employees on proper paperwork. Assisted with department projects in coordinating the office moves (implementing of new telephone hook-ups and placements, furniture, systems etc.); backup to the IS and Quality Improvement Department with typing, data entry and testing new systems. Assist with data entry and eligibility.

10/93- 06/94 Westview School Los Angeles, CA

Administrative Assistant

Direct all incoming calls to staff members and distributed messages. Follow up on student absenteeism and parent request. Assist other administrative staff with typing new student files, and purchasing supplies. Supervise school yard during lunch for the Junior High population.

03/89-10/93 CPC Westwood Hospital Los Angeles, CA

Receptionist/Billing & Customer Service

Responsible for reviewing mental health medical, substance abuse claims; verified eligibility for mental health benefits. Assisted customers; answer questions on benefits and claims. Operate high volume switchboard for the doctors, patients, and approximately 115 employees. Distribute all phone messages and packages. Sorted accounts payables. Organized all meetings and set up conference rooms. Maintained postal and fax machines, sorted mail; and filing.

08/88- 03/89 Pacific Bell Law Department Los Angeles, CA

Receptionist/Law Librarian

Operate heavy phone volume. Distribute incoming mail and messages. Use the Data General system for filing and typing. Maintain legal reference manuals.

EDUCATION

1980- 1984 Inglewood High School

1984-1985 El Camino College - General Studies

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