Desktop Support / Helpdesk Technician

JEREMY TUFTS

**** ******* *** **** *****, California 90807 • 562-***-**** • ********@*****.***

SKILLS

• Windows Seven

• Windows XP

• Windows Server 2003/2008

• Windows 2000 Professional

• Linux Red Hat/Fedora

• Active Directory

CERTIFICATIONS

• MCP Microsoft Certified Professional

EXPERIENCE

MCS SERVICES, Los Angeles, CA 10/2007-3/2009

Field Service Technician

• Maintained and supported Laser Printers in Data Center for Farmers Insurance.

• Troubleshoot and Repaired OCE Laser Printers.

• Installation and repair of Computer hardware, operating systems, and software.

DTR BUSINESS SYSTEMS, Walnut, California 8/2003-10/2007

Systems Integration Engineer

• Build servers according to customer’s specifications.

• Test motherboards, hard drives, processors, and memory before integrating into servers.

• Configure Milan print servers.

• Program Wombat keyboards using one system software.

• Working knowledge of Intel motherboards and processors.

• Experience with SCSI, Serial ATA, and IDE hard drives.

• Build and verify raid levels 0, 1,5,10 using Adaptec raid controllers.

• Installation of Microsoft operating systems Windows XP, Server 2003.

SWE INC, Tustin, California 11/2001-8/2003

Support Technician

• Responsible for downloading of files from websites, uploading files into Fourth Dimension server to be converted into orders, and then dispersed to warehouse staff.

• Maintained Database, Email Server, Macintosh and PC mixed environment Network.

• Supported Sales Staff and Management on all operating system, database, or hardware issues.

LINKSYS, Irvine, California 8/2001-11/2001

Technical Support Representative

• Help customers on software and firmware installation of network cards, routers, and wireless products.

• Phone Support for setup of small home or office networks.

• Advised on setup and configuration of routers, wireless access points, and print servers via phone or email.

EDUCATION

ITT TECHNICAL INSTITUTE, Torrance, California

Associates of Science Degree Computer Networking Systems August 2011

COMPUTER EDUCATION INSTITUTE, Lake Forest, CA

Microsoft Certifications 2001

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