Customer Service Assistant

Jamelah Holdip

** ******* ***., ***. **, West Orange, New Jersey 07052

347-***-**** **************@*****.***

SKILLS/ PROFICIENCIES

SOFTWARE: MS Office, Peach Tree, QuickBooks, ARC View, MapInfo, TransCAD

DATABASE: Excel, Outlook, Access

OTHER: PROFIT Version 6.28, Planning and Scheduling, Written Communication, Customer Service, Internet, Research, Telephone Reception, Purchasing.

WORK EXPERIENCE

Excellium Pharmaceutical, April 2010 – July 2010

Office Assistant Fairfield, NJ

Efficiently provided administrative/secretarial support for the company such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Peach Tree or other programs.

Resourcefully supported staff in assigned project‐based work.

Maintained confidentiality in all aspects of client, staff and agency information.

Signed for and distribute UPS/FedEx or similarly delivered packages.

Filed and retrieved organizational documents, records and reports.

Collected and maintained inventory of office equipment and supplies.

Promptly arranged for the repair and maintenance of office equipment.

NJ Papa, January 2007 – March 2010

Administrative/ Office Assistant Clifton, NJ

Handled calls and promptly forward them to appropriate person.

Superbly maintained, and updated files, databases, records, and other documents.

Strategically scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, with coordinating travel as well as lodging arrangements.

Composed and distributed corporate memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.

Prepared, assembled and organized for prompt distribution of media kits for marketing to each store.

Responsible for making domestic and international travel arrangements for franchise owners via the Internet resulting in a net saving of $175 - $250 per round-trip airfare ticket.

Established and maintained electronic records for all incoming and outgoing corporate correspondence.

Dispatched store drivers or general managers on bank runs as requested by management, coordinating trips to ensure the multiple stops were made each time. This saved the company from having to use messenger or car service.

Organize, sort and assign mail distribution for all the employees.

City of Durham Transportation Division, January 2002- August 2006

Planner Assistant Durham, NC

Provided administrative/secretarial support for the company such as answering telephones, assisting visitors

Successfully assisted with Durham County’s first Safe Routes to School Program

Assisted with new Transit and Para transit/Bike Pedestrian programs such as Durham Bike Walk program

Created a practical central database of names and addresses of associates and residents within the Metropolitan Planning Organization (MPO)

Prepared graphics, displays and materials for presentation at monthly meetings, training sessions, and for use during the Public Involvement Process

Consistently represented the City of Durham Public Works and Transportation Division at Metropolitan Planning organization (MPO) committee meetings.

EDUCATION

Certificate- Auto CAD, Architectural Desktop 2004

Durham Technical Community College Durham, NC

Bachelor Science- Environmental Science,

Minor Geography-Geographic Information Systems 2002

North Carolina Central University Durham, NC

AWARDS AND MEMBERSHIPS

Alpha Kappa Alpha Sorority Inc., Gamma Theta Uplison Geography Honor Society, Golden Key National Honor Society

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