Customer Service Sales

PROFESSIONAL OBJECTIVE

To obtain a Sales position with a company that will utilize my background and qualifications.

Offering a successful background of experience, training and achievements in the following areas:

• Sales/Marketing • Contract Negotiations • Public Relations

• Account Management • Customer Service • Corporate Policies

PROFESSIONAL PROFILE

Consistently received outstanding performance evaluations in all positions held.

Strengths include excellent leadership, organizational, interpersonal and problem solving skills.

American Marketing Association member.

Relates well to persons from multicultural backgrounds, all levels and all ages.

AMERICAN GAURDIAN SECURITY SYSTEMS, INC., Norcross, Georgia- Sales Representative, (8/08-Present)

Top Sales Representative.

Sold ADT Security Systems by phone.

Sold ADT Security Systems as an outside sales representative.

MELVILLE JOHNSON, P.C., Atlanta, Georgia- Intake Coordinator, (11/10-2/12)

Successfully scheduled potential client consultations.

Answered all incoming calls to the firm.

Brought in over $75k to the law firm.

PROFESSIONAL EXPERIENCE

INTERSTATE READER’S LEAGUE OF ATLANTA, INC., Norcross, Georgia – Inside Sales Representative, (8/08-10/10)

Successfully sold marketing programs to the public by phone.

Top Sales Representative.

MCKENDREE ELEMENTARY, Lawrenceville, Georgia – Volunteer PTA, (8/01-8/08)

Utilized skills to provide assistance to students in school’s computer center.

Completed all duties in a timely and efficient manner to high quality standards.

NATIONAL HEALTHCARE DISCOUNTS, Atlanta, Georgia – Sales Assistant, (8/97-2/98)

Provided general sales support to outside Sales Representatives including appointment scheduling and general customer service.

Consistently excelled in all duties performed as assigned.

CHRISTIAN MEMORIAL CULTURAL CENTER, Rochester, Michigan – Inside Sales Executive, (8/93-9/94)

Consistently excelled in sales and account management while marketing and selling cemetery plots via telephone.

Provided sensitive interaction with clients to meet their needs.

ADVO, INC., Livonia, Michigan – Inside Sale Executive, (6/91-7/93)

Utilized skills to schedule appointments for Sales Representatives.

DIALAMERICA MARKETING, INC., Troy, Michigan – Sales/Marketing Representative, (6/89-1993)

Successfully sold various marketing programs to the public by phone.

Consistently ranked among top Sales Representatives due to outstanding performance.

Assisted in training new employee in telephone techniques and sales procedures.

Represented company on local television

MACOMB CENTER FOR THE PERFORMING ARTS, Mt. Clemens, Michigan – Advertising Internship, (1/90-4/90)

Composed correspondence to all patrons for performing arts.

Assisted in scheduling and promoting celebrity appearances.

Corresponded with Governor Blanchard while representing Macomb Center.

COMPASS GROUP LIMITED, Birmingham, Michigan – Marketing Representative, (6/88)

Successfully performed telephone promotion for Crittention Hospital with this one-time project.

SERVICES RATING ORGANIZATION, Troy Michigan – Assistant, (9/86-5/89)

Compiled and edited records for data collection.

Communicated with upper management from Fortune 500 companies.

Acquired skills in public relationship, customer service and problem solving.

EDUCATION

OAKLAND UNIVERSITY, Rochester, Michigan

Bachelor of Arts in Psychology with minor in Advertising, (April 1991)

Curriculum includes courses in Cognitive Psychology, Communication Theory, Media Planning, News Writing, Statistics and Copywriting.

REFERENCES: Excellent personal and professional references will be provided on request.

Enclosed is a copy of my resume for your consideration. I am seeking to obtain a Sales position with a company that will utilize my background and qualifications. As my resume cannot fully portray my qualifications, I am requesting an opportunity to meet with you personally.

Overall, I have a diverse background of experience, training and achievements in sales/marketing, account management, contract negotiations, customer service, public relationship and corporate policies. I have also included my education and training for your evaluation.

As this time, I wish to contribute my professional background in a position that will utilize my initiative, capabilities and leadership skills. I am especially interested in a position with the potential for advancement and increased decision-making responsibilities.

I trust this letter of introduction and resume will provide you with adequate information for evaluating my qualifications as a member of your professional team.

Thank you,

Deborah M. Darnell

Enclosure: resume

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